Lloyds TSB - paperfree statements

levineg10

I have been banking with Lloyds TSB for the last 3.5 years now and they have always offered paperfree statements with my bank accounts.

Most recently i took out a lloyds credit card and they refuse to make this account paperless and insist on sending me paper statement and i have asked them not to do this.

Barclaycard and MBNA both have paperfree facilities. How is it that Lloyds can offer paperfree on bank accounts but not on their own credit cards?

I am banging my head against a brick wall with Lloyds. I even complained direct to their complaints department and still nothing.

Can the financial ombudsman make them change their policy on paperfree credit card statements?

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Monthly statements are much more significant with credit cards. They don't just give you an update on your balance, they tell you exactly what you have to pay when in order to avoid interest and charges and breaches of T&Cs.

With Barclays, if you go paperless, you don't even get a decent online pdf of your statement, and the website is often inaccurate, so you don't know where you are.

Every so often there's a posting on here from somebody who went paperless and then didn't bother to check their online statement every month, thinking the account was dormant. They only find out it isn't when they get refused credit, and then they discover they've collected a big debt in interest and charges and a default.

Then they complain that the bank didn't tell them.

opinions4u

levineg10 wrote: »

Most recently i took out a lloyds credit card and they refuse to make this account paperless and insist on sending me paper statement and i have asked them not to do this.

Not being funny, but do you expect them to make a significant IT change at two minutes notice in response to a request from you?

Barclaycard and MBNA both have paperfree facilities. How is it that Lloyds can offer paperfree on bank accounts but not on their own credit cards?

The simple answer is that the IT systems for bank accounts and credit cards are different.

I am banging my head against a brick wall with Lloyds. I even complained direct to their complaints department and still nothing.

I refer you to my point above. I don't doubt that paper-free credit cards are on the agenda. I don't doubt that they want to offer the option as it will generate costs savings. But this is a bank that has lost tens of billions of pounds in the Credit Crunch. This is a bank that has just completed the biggest merger of banking data ever seen in the world. This is a bank that has got to work out how to spin off 20% of Lloyds TSB customers to the Co-op before the end of next year.

They can do it.
The probably want to do it.
It's doubtless scheduled in at some point, but not in the immediate future because other priorities such as complying with an EU ruling on selling off branches are more important.

Can the financial ombudsman make them change their policy on paperfree credit card statements?

No. It's not as if they ever promised you that you would get paperless statements anyway.

Are you hiding something from your partner?