Have I been scammed?

malcolmffc

So I was shopping online for a new dining table and chairs. Found this website http://thatfurniturestore.co.uk/ and found what I thought was a good deal so went ahead and bought.

Now I'm worried I've been scammed. The domain was only registered a month ago, and although I recieved an order confirmation email the following day, I've had no reply from their support email. The customer service number is a mobile number.

Worst of all, I paid via PayPal using a credit card, and the email address used looks like a personal yahoo address.

Is it time to open a dispute?

System

you could try and phone them? Says they have a shop in penicuik you can visit...

malcolmffc

I'm in London, and Penicuik is just south of Edinburgh!

I've tried calling the mobile number. It rings but no one ever picks up.

Googling around, I think this website used to be called dmipstore.co.uk . It looks like it probably is legit, but is a one-man show!

Guardsman

Looks genuine and I could not find any bad reviews.

debitcardmayhem

Looks like it may be a residential address according to the address on companieshouse.co.uk Company no SC371306 and google maps

Based on the registrants address.

suzeesu2000

If you have Facebook, why not try to contact them via their Facebook page? Might get more of a response if you post on their wall (?)

bluesnake

My anti-fraud package consists of the following

If they are not big like Amazon, and fairly unrecognised like "MarshRuby"

Then for me on their web page they must have most, if not all, depending on the amount of money involved....
1) local, not mobile phone number.
2) a physical address, that could very well show up on google street maps
3) have an email address like [EMAIL="bluesnake@marshruby.com"]bluesnake@marshruby.com[/EMAIL], not snake@hotmail, or snake@gmail. Nor do I want some faceless php email scam contacts box - fake watch companies always use these.
4)Must accepts credit cards and they may add a small charge too. A large charge rings alarm bells. I may however pay via paypal
5)a name that shows entries in google - hopefully not all bad entries.
6)a whois on the domain name and make sure it does not look odd.
7)check for free information via companies house.

On companies register there seems to be no company called "That Furniture Store", but there is one called "Lucas Furnishings Ltd" with a company Registration Number: SC412578
Companies house show they registered 5/12/2011 and the registered address is
38 CARRICK KNOWE TERRACE
EDINBURGH
EH12 7ES
Director Mr Lukasz Marcin Malarczyk



The web registrant looks to be another residential address which is a web company called Expanding Web - Company no SC371306 with a net worth of £0 and no assets

Personally I would contact paypal asap and ask for a refund and if they are legit I'm sure the company would get back to you asap too.

*Yes, I might be slightly distrusting of internet businesses and transactions.
**I am not affiliated with MarshRuby - just a punter who likes good healthy curry

VoucherMan

Address on Facebook page is

1 Imrie Place, EH26 8HY Edinburgh

which according to Google is the New Yorker - Snooker Hall

Google images show lots of furniture on that address including http://buy.vivastreet.co.uk/furniture+edinburgh-eh1/brand-new-morocco-6-drawer-dresser-/43829855

which mentions The shop address:1 Imrie Place, EH26 8HY Penicuik. The former New Yorker which fits as when you search for the New Yorker it gives a different address.

There's also a few other phone numbers about including a land-line.