Zero feedback bidder, I forsee trouble...

squeakysue

I am selling a video game on eBay, I expect it to sell for around £20 and have just received the following message
Dear....

If the Item is Damaged in any when when recieved will whoever buys it get a full refund?

!!:eek:

I have just added them to my blocked bidder list but have just noticed that they have already bid and are the high bidder! It ends tomorrow evening. I can just see this could end badly, call me cynical but sounds like the buyer has this game in a poor condition and wants to pull a fast one. Should I cancel the bids? That wouldn't stop them bidding on a different account though would it?

Thanks in advance for replies

Shiloe

Good god yes cancel and run for the hills !

QuackQuackOops

Cancel their bid and reblock them

Enfieldian

Block them. Cancel their bid. Block them again. Go round to their house and shoot them. Block them.

Then block them again just for good measure.

techspec

Enfieldian wrote: »

Block them. Cancel their bid. Block them again. Go round to their house and shoot them. Block them.

Then block them again just for good measure.

You can't do that in the UK - only in America.

As others say - cancel bid and block.

Angie74

Yep, cancel and block. What a strange message to send someone though.

shaun_from_Africa

Before you cancel their bid and block them, can you use the ebay "find contact information" system to find their details? (I don't know if this can be used for high bidders or only for auction winners).

If you can and you then find that they bid using a different id after you have blocked them, you can report them to ebay as using a different account to bypass a bidding block is a breech of their rules.

After you have blocked them, keep a watch out for newly registered members bidding on the item.

squeakysue

Enfieldian wrote: »

Block them. Cancel their bid. Block them again. Go round to their house and shoot them. Block them.

Then block them again just for good measure.

:rotfl: thanks all!

duchy

Nothing like a bit of paranoia LOL

First time buyer -a little worried about how it all works so instead of assuming -asks .

I wish more buyers would ask before rather than after-would save a lot of grief at times ....still if y'all block every new buyer -that'll work....... short term.

squeakysue

duchy wrote: »

Nothing like a bit of paranoia LOL

First time buyer -a little worried about how it all works so instead of assuming -asks .

I wish more buyers would ask before rather than after-would save a lot of grief at times ....still if y'all block every new buyer -that'll work....... short term.

Lol, I do get lots of new ebayers purchase from me with no problem but have also had problems in the past which is why messages like this set off the alarm bells!

Crowqueen

They may be nervous. There's nothing wrong with having an obvious returns policy - I do - and it can help make sure people know they are protected and give off the atmosphere of confidence in your items.

Most sites nowadays have prominent policies about returns and many private sellers on eBay do too so I think this is simply a question from a newbie unsure whether they have protection if things go wrong.

I'd reply, 'Yes, absolutely, see my 14-day no quibble refund policy' then allow them to bid, take their money if they win and send them the item well-wrapped so it doesn't break in transit.

I usually find that tends to solve problems before they start.