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PPI claim on behalf of someone who cannot read or write English
ThreeYearsAndCounting
Posts: 51 Forumite
I'm hoping for some advice. A good friend of mine has asked me to help her reclaim PPI. This was prompted by the fact that she has been getting a lot of text messages about PPI and asked me what PPI was.
Some years ago she borrowed a total of about £47k from 3 banks, each of which would seem to have sold her PPI. She does not read or write English, but speaks and understands quite well. At the time that she took out the loans she was self-employed (she is still self-employed).
She has no recollection of PPI or insurance of any sort being mentioned in meetings (all 3 loans were done face-to-face) and feels that in all 3 cases she was just told to sign various pieces of paper without the contents being explained to her.
I will help her to fill in the questionnaire but am unsure whether I should enter my details in Section A2 of the form. It is her decision to claim, and I do not want it to appear otherwise. I guess maybe Section E is the place to explain this(?)
Many thanks for any help.
Some years ago she borrowed a total of about £47k from 3 banks, each of which would seem to have sold her PPI. She does not read or write English, but speaks and understands quite well. At the time that she took out the loans she was self-employed (she is still self-employed).
She has no recollection of PPI or insurance of any sort being mentioned in meetings (all 3 loans were done face-to-face) and feels that in all 3 cases she was just told to sign various pieces of paper without the contents being explained to her.
I will help her to fill in the questionnaire but am unsure whether I should enter my details in Section A2 of the form. It is her decision to claim, and I do not want it to appear otherwise. I guess maybe Section E is the place to explain this(?)
Many thanks for any help.
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Comments
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It sounds like that may be reason enough to say its mis-sold. Bank need to be treating customers fairly. The fact she couldnt read English means she could not read and understand what she was signing for. Yes she can speak it, but thats hearsay. Banks usually rely on documentary evidence when assessing the complaint, all of which she couldnt read.0
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You should certainly do this because it will strengthen the assertion that she is illiterate in English.ThreeYearsAndCounting wrote: »I will help her to fill in the questionnaire but am unsure whether I should enter my details in Section A2 of the form.
Good luck...0 -
Thanks. In that case, can I leave her address, phone number etc. in A1 blank?Moneyineptitude wrote: »You should certainly do this because it will strengthen the assertion that she is illiterate in English.
Good luck...0 -
No, fill in all of the form except for parts which may be irrelevant to the complaint. The Bank will require her personal details in order to proceed.ThreeYearsAndCounting wrote: »Thanks. In that case, can I leave her address, phone number etc. in A1 blank?0
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