Morgan Stanley>Goldfish>Barclaycard

slackbabbath

Hope you can help -

I've just been told on the phone by Barclaycard that letter was sent to me in August upholding my reclaim of PPI. However, she said that it only goes back to 2004 as that is as far as their records go, even though they acknowledge that PPI was in force with Goldfish when they took over but cannot confirm that was the case when Goldfish bought Morgan Stanley.She's going to send a duplicate letter out.

The woman also said that if I rejected their offer and went to the FOS who then rejected my claim, I would lose on all counts as I wouldn't be able to go back to Barclaycard and take up their original offer.

So, is everything she's said correct?

I find it hard to believe that Goldfish didn't get all the paperwork from Morgan Stanley, and Barclaycard didn't get all the documents from Goldfish when they took over. Even if that was the case or papers were lost, surely they would have a record of the insurance company(s).

Also, I didn't realise it was such a gamble going to the FOS!!

On another but related note, I received a letter from Barclaycard stating that as I was no longer in the UK I wouldn't be covered by PPI so they are reimbursing me from 2008 to date. This is what prompted my call to them. Yes, I am now in France and they knew that from 12th June 2006 so why have they chosen 2008? The woman did not know!
Also, aren't these dates covered in their decision of August 2012 when they upheld my reclaim for PPI? Again the woman did not know!!

Thoughts, opinions and advice greatly appreciated.

Thank you.

dunstonh

So, is everything she's said correct?

Yes. Goodwill payments can be withdrawn if you go to the FOS. And most card providers destroy statements after 6 years.

I find it hard to believe that Goldfish didn't get all the paperwork from Morgan Stanley, and Barclaycard didn't get all the documents from Goldfish when they took over. Even if that was the case or papers were lost, surely they would have a record of the insurance company(s).

They almost certainly did but they are required to destroy records that are no longer required.

Also, I didn't realise it was such a gamble going to the FOS!!

Its not. If your complaint is upheld, then you dont lose it by going to the FOS. If it is a goodwill offer and you got to the FOS then they can withdraw the goodwill offer. As it costs the firm if you go to the FOS, then on small cost complaints, they will often pay out when they dont need to so they avoid the FOS fee. If you then go to the FOS anyway, they can withdraw the offer and let the FOS decide if there was any wrong doing.

On another but related note, I received a letter from Barclaycard stating that as I was no longer in the UK I wouldn't be covered by PPI so they are reimbursing me from 2008 to date. This is what prompted my call to them. Yes, I am now in France and they knew that from 12th June 2006 so why have they chosen 2008? The woman did not know!

Ask them again. However, does it matter? They are going back to 2004 which is before 2006.

slackbabbath

Thanks for that dunstonh.

Am I right in thinking then that the only way Barclaycard or even the FOS would consider going further than 2004 is if I have the evidence?

Also can you explain what "simple interest" is compared to "contractual interest"? I read somewhere that requesting contractual interest is better.