No sound on laptop

LMac

Thanks Figment. I ran both the diagnostic tools last night.

The dell driver - it gave the option to save, which i clicked, and it said all files unzipped. It didnt ask me to restart or install anything. I restarted anyway to see if anything changed but the only thing different was that the computer started in mute. Still no sound (after mute taken off, obviously!)

I then went back to device manager and the date of the driver hasnt changed?!

Figment

What's listed under Sound, Video and Games controllers in Device Manager?

LMac

Just IDT high def codec

Toxteth_OGrady

Run a DXDiag sound test.

Figment

After downloading and unzipping the DELL driver, a setup wizard should have started.

LMac

Right, so when i double click on the dell one it says select the folder you want to unzip the files to. C:\Dell\Drivers\7RDWC\ is already in there. if i go into that location, i should be able to run the unzipped file. right?

tried to do a screendump of the folder but it wont let me

LMac

none of the files in that location were modified in the last 5 months...?

LMac

toxteth "Run a DXDiag sound test"

it says no problems found.

Toxteth_OGrady

LMac wrote: »

toxteth "Run a DXDiag sound test"

it says no problems found.

Which suggests your sound driver is probably ok. Could be hardware or an output/source selection problem.

Have you tried it with headphones?

LMac

Yes, Ive tried with headphones but still no sound EXCEPT during the PSA it played sound with and without headphones.

What would the difference be?