anyone else having problems with Metro Bank?

BrandNewYear

They're !!!!!!! website has been refusing to load for the past 3 days. No internet banking. When you attempt telephone banking some bizarre and clueless individual goes through your transactions with you - there is no facility for automated telephone banking

!!!!!!

RetiredInThailand

Online banking working fine for me.

Maybe you should empty your cache or try another browser.

BrandNewYear

Tried it on a friend's computer, my own computer on two different browsers, cleared the cache. It won't work. It's a turd.

RetiredInThailand

Strange. It works fine for me.

JuicyJesus

Well that's both of Metro's customers giving different information...

RetiredInThailand

The branch I opened my account in was buzzing with customers when I was there.

And I have to say that Metro are far and away the most efficient High Street UK bank I have ever dealt with. My account was opened and my debit card issued all in about 15 minutes.

expatasia

RetiredInThailand wrote: »

The branch I opened my account in was buzzing with customers when I was there.

And I have to say that Metro are far and away the most efficient High Street UK bank I have ever dealt with. My account was opened and my debit card issued all in about 15 minutes.

Did you tell them you lived in Britain? Used a UK address I assume.

innovate

RetiredInThailand wrote: »

The branch I opened my account in was buzzing with customers when I was there.

And I have to say that Metro are far and away the most efficient High Street UK bank I have ever dealt with. My account was opened and my debit card issued all in about 15 minutes.

The Chiswick Branch spent over an hour opening my current account and credit card. The printer (note the singular!) had broken down, the guy who served me disappeared several times for several minutes to copy forms that he then had to fill in by hand, and copy again.....All the while, he asked all sorts of personal questions, which I found intrusive and certainly were not needed to open a bank account (e.g. which pets did I like, what I was doing for the rest of the afternoon etc). Eventually I escaped with my debit and credit card, and a pile of paper.

I then found out that I can only pay the credit card by DD from the Metro current account, not any other (which is what I had been assured I could do). Cancelling the [unused] credit card was not easy at all - they expected me to come into Branch again for that! I had to raise a complaint before they agreed to close the credit card without another trip to their store.

Am only keeping the account because their card is handy when travelling abroad.

expatasia

innovate wrote: »

The Chiswick Branch spent over an hour opening my current account and credit card. The printer (note the singular!) had broken down, the guy who served me disappeared several times for several minutes to copy forms that he then had to fill in by hand, and copy again.....All the while, he asked all sorts of personal questions, which I found intrusive and certainly were not needed to open a bank account (e.g. which pets did I like, what I was doing for the rest of the afternoon etc). Eventually I escaped with my debit and credit card, and a pile of paper.

I then found out that I can only pay the credit card by DD from the Metro current account, not any other (which is what I had been assured I could do). Cancelling the [unused] credit card was not easy at all - they expected me to come into Branch again for that! I had to raise a complaint before they agreed to close the credit card without another trip to their store.

Am only keeping the account because their card is handy when travelling abroad.

Even more surprising then that (as you mentioned in a previous post)they didn't quiz you as to WHY you wanted to open an account (current) with them.

JuicyJesus

innovate wrote: »

All the while, he asked all sorts of personal questions, which I found intrusive and certainly were not needed to open a bank account (e.g. which pets did I like, what I was doing for the rest of the afternoon etc)

In fairness, he may have just been friendly and tried to build rapport. Most banks and other organisations train their staff to try and "build rapport" with soft, irrelevant conversation.

I then found out that I can only pay the credit card by DD from the Metro current account, not any other (which is what I had been assured I could do).

This is a p*sstake however.

Cancelling the [unused] credit card was not easy at all - they expected me to come into Branch again for that! I had to raise a complaint before they agreed to close the credit card without another trip to their store.

And this.

Metro seem a lot more branch-based than most other banks, seeming to equate branch service with happy customers. Speaking as someone whose bank allows him to do pretty much anything he needs to through self-service or over the telephone, having to traipse down to the branch to do something routine is something of a joke. It wouldn't make me happy in the slightest.

Not being able to open an account online is similarly a reason to rule them out. Same goes for Yorkshire/Clydesdale.

BugsyBrowne

That's what you get when you open up a second rate bank account I don't live that far from a metro branch but my mate has one and he's now using it only for a secondary account.