Gift Vouchers - No Expiry Date?

Primrose85

I have a gift voucher that I received from a a well known high street shop 4 years ago after I returned some clothes that did not fit (well within the 28 days return policy, though they refused a cash refund I got a receipt style store credit.)

As it is not an 'official' gift voucher that you would get if you were buying for someone else, there is no expiry date on it at all. There is absolutely no information on terms or conditions on it whatsoever. I had always intended on using it again, but unfortunately put it in a safe place, then promptly forgot where that was... Now, it would really come in handy - there are a few things I need from this particular shop and I am totally skint. I have emailed their customer service team and had a response of 'no you cant use it, it expired after a year'. I am sure this is probably correct for the newer/proper gift vouchers.

Where do I stand? Its for £40 and this is a significant amount of money to me! I would really like to win this one.

System

Just go in with the voucher. Gift cards expire after a year as they clear down the balance on the card. An actual voucher though should be accepted as "cash".

I would say that if £40 was a significant amount of money to you then I would have thought you would have cashed it in quicker than 4 years!

arcon5

They will struggle to refuse it with no terms or expiry date. Nor is there a standard for when they expire

Primrose85

goater78 wrote: »

Just go in with the voucher. Gift cards expire after a year as they clear down the balance on the card. An actual voucher though should be accepted as "cash".

I would say that if £40 was a significant amount of money to you then I would have thought you would have cashed it in quicker than 4 years!

Thanks for the response.

Yes you would think - however I did mention I lost it, and finances can change over time

pinkshoes

Just choose your items and use the voucher to pay. If there's no T&Cs on it, then they would be hard pushed to refuse it!

Primrose85

I used the voucher, it was no problem. Thanks everyone!

SuperHan

Who was the retailer, out of interest?

shaun_from_Africa

It may well have been M&S.

They do the same when returning goods that were originally purchased with a gift voucher, giving a printed out till receipt type of store credit in exchange for the returned goods.