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20% Surcharge on returning?

A seller is trying to charge me a 20% surcharge on a £350 item, is this allowed? Paypal dispute has timed out as I didn't escalate as three parties were involved and it took time to sort out (seller sent an engine that wouldn't fit my car, then sent two extra parts, mechanic says that it still won't fit, was waiting on mechanic and seller sending parts as well).
"Beautiful young people are accidents of nature, But beautiful old people are works of art."
-- Eleanor Roosevelt

Comments

  • RFW
    RFW Posts: 10,494 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    A seller is trying to charge me a 20% surcharge on a £350 item, is this allowed?
    If you're talking about after 45 days (as the Paypal dispute is closed) then they may not have to accept a return at all. Your rights depend on why it didn't fit your car and who's fault that was.

    Your best course of action may be to negotiate with the seller for an exchange to something that will work for you.

    Check your rights with your local Trading Standards.
    .
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