Barclay card payment via Faster payment problem!

Kaybenson

Hi Folks,

-I make regular payments at least by due date through faster payment.

-Now the last due date is 15th october and the faster payment was made that day via halifax bank.

-Now, i just receive a statement yesterday with a late charge of £12. The payment does not reflect on the statement.

-I checked the bank account and confirm that the money did left the account on that day.

-I was suprised that barclaycard actually produce a statement on the due day payment which is strange.

What can i do?

Cheers

SCO

If you paid by faster payment on your payment due date that is your problem.

While it is meant to be applied the same day it does not always happen, you will find they tell you on the statment to pay 3 days at least before the due date for this reason.

All you can do is call and plead with them to cancel the fee and not report it to the CRA's.

pqrdef

What happened to the payment?

The days are gone when money can just go AWOL for days at a time and turn up all dazed, not know where it's been.

FP sending banks vary, you have to know the habits of the one you're using, but if it sends immediately (Lloyds/HBOS does) and gives good real-time feedback (Lloyds/HBOS does), and if it says successful, not just hmm, not sure, check later, then I'd expect to see the credit on the Barclaycard website the next morning with the previous day's date. Or where's the money?

Statements at the sending end aren't necessarily indicative. Many building societies always, and some banks sometimes, will debit one day and send the next day. And many will debit first, and then credit back later if the transaction fails.

blitzboy

pqrdef wrote: »

What happened to the payment?

I expect it showed on the Barclaycard on the next working day, as most cards do.

The payment terms will clearly state the minimum number of working days you must allow for payment to reach them (probably 3 days for bank payments), so why would you think this doesn't apply to you?

Janie4Now

Call them up and plead - if they know that you usually pay on time then they may refund the late charge as a gesture of goodwill.

Why not set up a direct debit for the minimum amount - you can always top it up on line - and then you won't ever have this problem?

Kaybenson

Thanks folks.

I used faster payment a lot. In fact too much.

The 13th and 14th are weekend thats why i paid on that day.

Another lesson learnt. May not RELY on it again.

Kaybenson

Thanks folks.

Rang baclaycard. They claimed the money was received on the 16th.

Promised to refund the charge.

Though i dont know the impact of this on credit record.

Cheers

Cell

I paid Barclaycard by FP at about 7.30 yesterday morning.

My available credit reflected this at about 11am, and the payment was physically recorded on line by the evening.

Statements can be issued at any time of the due date it seems, so you could make an FP at 9am, have the statement at 11am before the FP hit, and yet have the payment credited by the end of the day - but still have missed your statement.

Good that they refunded the charge though.

pqrdef

blitzboy wrote: »

The payment terms will clearly state the minimum number of working days you must allow for payment to reach them (probably 3 days for bank payments), so why would you think this doesn't apply to you?

Because we can't use BACS any more. They didn't give us Faster Payments so we could carry on paying when we always did and the banks could sit on the money.

~Chameleon~

Always pay the day before the due date even if using FP, and if that happens to fall at the weekend then make payment on the Friday beforehand. Why risk a late payment charge for the sake of waiting an extra day?

opinions4u

~Chameleon~ wrote: »

Always pay the working day before the due date even if using FP, and if that happens to fall at the weekend then make payment on the Friday beforehand. Why risk a late payment charge for the sake of waiting an extra day?

Fixed that for you.