Transferring number to same network as a 'new customer'

Techhead_2

diamonds wrote: »

You can PAC in at any point on a contract the rules do not say at start of a contract, any refusal should be reported to Ofcom as a complaint.

If you are getting harrassed on your mobile, it is easier & quicker to PAC in a new number than deal with police, obtain a police Crime Ref Number then await your network to change a mobile number.

You also have control of what number you get with every network except Orange as they do not allocate sims with numbers until you call to activate a unused payg Orange sim. So choose your new sim/number get a PAC (no signal at home excuse) and take it to whatever service provider you wish.

What a load of nonsense. What is 'PAC in a new number '
supposed to mean? If you mean port in a new number, well porting is defined as taking an existing number to a new supplier not a new number to your old supplier.
In cases of harassment, the network can do a number change much quicker than establishing a PAYG number and then porting it in.

There is nothing in the regulations to say porting has to be allowed at any time.

flashnazia

What's going on here? *scratches head*

Nuff_Said

Hi, not sure I understand the jargon in some of the replies above, so can someone give me a yes or no answer to this?

My daughter has had a PAYG SIM with T-Mobile for years. We have bought her a phone on contract for her 17th birthday and T-Mobile refuse to move her number to the new phone. They say the only solution is to port it to a SIM from another network and then back. If we do this it will take several days at best, probably longer, and she won't be using the contract bundled minutes/text/data until it is complete, so wasting the money we're paying for the contract.

1) are they correct in telling me this and 2) is this legal or if we went to Ofcom could they force T-Mobile to move the number?

So actually two yes or no answers I guess!

BTW, when told this I immediately said I wanted to complain. I was told the only way to do this is to write them a physical letter. Clearly they are doing their best to avoid getting any complaints and aren't interested in listening to feedback and improving their service. I guess it proves the point once again, things are cheap for a reason. :mad:

grumbler

Nuff_Said wrote: »

My daughter has had a PAYG SIM with T-Mobile for years. We have bought her a phone on contract for her 17th birthday and T-Mobile refuse to move her number to the new phone. They say the only solution is to port it to a SIM from another network and then back.

This is correct for this network.

If we do this it will take several days at best, probably longer, and she won't be using the contract bundled minutes/text/data until it is complete, so wasting the money we're paying for the contract.

Why?! She can use the contract allowances with the new number and the new phone. She can use the old phone for receiving the calls to the old number. As simple as that.

1) are they correct in telling me this and

Yes

2) is this legal

Yes.

So actually two yes or no answers I guess!

You guessed right.