Getting rid of prepayment meter?

Wywth

chanz4 wrote: »

Trust me they can, it maybe their policy but they can overide it.

I prefer to trust EDF who have consistently said they won't

Only a director is empowered to override the company policy, and I've never known them to on this issue.

Terrylw1

Wywth wrote: »

I prefer to trust EDF who have consistently said they won't

Only a director is empowered to override the company policy, and I've never known them to on this issue.

Complaints team frequently override policy...since its a good way to avoid a costly ombudsman referral for a policy that has no backing other that it being aimed at smoothing a process.

The fact is, there is nothing stopping it from a regulation or BSC angle so they can bend or alter the policy whenever they wish.

This 28 day rule has been posted regarding other suppliers so consumers need to be aware its only internal. If it is materially detrimental to the customer to remain on the PPM, its a failure to the discrimination SLC.

Terrylw1

macman wrote: »

Maybe they charge a fee because there is a cost involved, which other customers otherwise subsidise?
SP are capitalists? I'd never have thought it.

But they don't charge for many other types of non essential works...they've always targeted PPM's as they are easy, more recently SP have started charging for all meter changes but I bet they don't for all the other jobs engineers go out for...

Atidi

Terrylw1 wrote: »

Complaints team frequently override policy...since its a good way to avoid a costly ombudsman referral for a policy that has no backing other that it being aimed at smoothing a process.

The fact is, there is nothing stopping it from a regulation or BSC angle so they can bend or alter the policy whenever they wish.

This 28 day rule has been posted regarding other suppliers so consumers need to be aware its only internal. If it is materially detrimental to the customer to remain on the PPM, its a failure to the discrimination SLC.

There would be no valid compliant against EDF, so no ombudsman fee would apply.

The 28 day rule only applies to EDF I believe. It is their own policy. Other suppliers have other policies, such as requiring a customer to pass their own credit check.

Terrylw1

Atidi wrote: »

There would be no valid compliant against EDF, so no ombudsman fee would apply.

The 28 day rule only applies to EDF I believe. It is their own policy. Other suppliers have other policies, such as requiring a customer to pass their own credit check.

I meant, rather than spend lots of time arguing with a customer of over a policy that achieves very little, complaints teams will just issue the meter change job since it takes less than a minute as opposed to dealing with a complaint.

Why would it not be a valid complaint? It could have a detrimental material effect!on the customer.