Bank has refunded me overdraft charges in error.

bengal-stripe

chambta wrote: »

Did you not read my post?

All charges made on these accounts have been refunded.

chambta wrote: »

It used to be £38, at the highest, for bounced payments.

Historic charges have been refunded for some reason.

Did you, chambta, not read the opening post?

PsiDOC wrote: »

.....I have looked all the way back to when the account was opened I can see there has never been any charges made on that account for anything.

chambta

Yes I did. And it's far more likely there's a charge they weren't aware of than it being refunded 'in error'.

dalesrider

Paul_Varjak wrote: »

Highly unlikely that a bank would just refund charges without the account holder asking.

Banks are now in the process of working back through lots of charges.
Even to the point of contacting people with PPI on their accounts.

These can go back over 6 years... Just look at the fine BoS just got for stuff going back to 2004

So just because its refunded does not require someone to complain.

Could also be that pert of the refund relates to a account that the OP had closed and the savings acc is the only one they have open. But they should recieve a letter to advise of the refund.

So if OP does not get anything I would be contacting them to double check.

UsetheFORCE

bengal-stripe wrote: »

A savings account with overdraft facilities? - "Curiouser and curiouser!" cried Alice.

PMSL, I had a Natwest First Reserve Savings account about 6 years ago, managed to overdraw it by £150... not heard anything from them, no interest or request for repayment....

Paul_Varjak

dalesrider wrote: »

Banks are now in the process of working back through lots of charges.
Even to the point of contacting people with PPI on their accounts.

These can go back over 6 years... Just look at the fine BoS just got for stuff going back to 2004

So just because its refunded does not require someone to complain.

Could also be that pert of the refund relates to a account that the OP had closed and the savings acc is the only one they have open. But they should recieve a letter to advise of the refund.

So if OP does not get anything I would be contacting them to double check.

I think you missed the fact that the OP did receive a letter advising of this refund - it was in their very first post - and that is how they knew a refund had been made. Only after receiving the letter did they check their account to see that a refund had been made.

I had to take it on face value that the refund related to the savings account as that is what the OP indicated. Had the charges related to another account, the bank would have asked how the charges should be repaid.

Agricolae

chambta is correct. Natwest/RBS have been refunding customers who were charged unarranged borrowing fees on savings accounts.

There was a long-standing peculiarity in that these accounts allowed customers to set up direct debits and standing orders even though this was prohibited in the terms and conditions. As a result some people had payments bounce or made when funds were not in the account, incurring charges.

As this shouldn't have been allowed to happen, the bank(s) have been refunding customers they've identified as being affected.

Banks are trying to be a bit more proactive now in spotting historic errors and putting them right without customers having to come to them to complain. I think this is a fundamentally good thing.

Some people are ungrateful though - I remember a case where someone called to complain that they had received a refund from their bank while they were on holiday, and it ruined their holiday because they "couldn't stop worrying about what it was". They promptly demanded compensation for ruining their holiday.