BT Broadband Problem

Stueyst

Hi would be grateful for any advice on this... A family friend’s daughter has taken out a contract with BT Broadband then moved out. He hasn't given permission or signed / agreed to any contract. How does He stand? When He phoned BT they told Him it was in His name therefore He needs to pay it. He obviously doesn't want to get on the wrong side with His daughter but isn't in a position to pay the 20 odd pound there asking for a month...

normanmark

He needs to liase with his daughter. His daughter agreed a verbal contract to install broadband on his line. He needs to tell her she has to pay the bill or pay off the remaining months left on the contract

djohn2002uk

I don't think that's right. BT should not have allowed anyone else to sign up to a contract for that line. BT are at fault here and should cancell the agreement free of charge.

DonnyDave

djohn2002uk wrote: »

I don't think that's right. BT should not have allowed anyone else to sign up to a contract for that line. BT are at fault here and should cancell the agreement free of charge.

I agree.

BT Broadband is on the phone bill, thus the bill payer is responsible. I don't know about other ISPs that bill separately, but (legally) it is definately your friend's responsibility.

Begs the question, how did the broadband get put on the line in the first place? Was it done online? Or did his daughter speak to someone on the phone?

PinkPig

BT should not have accepted instructions from his daughter, but equally he should not have allowed his daughter to access the information required to signup - she would at least have needed a BT ID number or bank account details. I'm not sure where you'd stand about someone with your information signing up for you (after all from BT's point of view there is no evidence that she was not acting on your behalf)

As for "not getting on the wrong side of his daughter", any decent parent should be very angry with a child who's done something like this! Letting it pass without making it clear the problems she's caused is a recipe for disaster. If it can't be cancelled he should certainly make her contribute towards the cost as much as possible.

clark1982

BT send out equipment and confirmation of the order, so if the account holder had any concerns over this, they should have contacted BT at that time. Its only now that in-term charges are involved, that the account holder seems to care.

BT validate the caller with billing details or if done online, tel number and post code. As confirmation was sent, the account holder has no come back on BT.