Living Social/Ocado voucher not working, each blames the other

manta94

Hi,

I am hoping someone can give me some advice on how to resolve this issue:

I bought a £50 voucher for Ocado for £40 from Living Social, but when I tried to use it I received a message stating that it could not be used.

I have since contacted both Ocado and Living Social numerous times, but each refuses to take any responsibility and just sends me back to the other one, it is driving me mad!

Here are the latest replies I have received:

Ocado

In regards to your query, I am able to advise that as the Ocado voucher was advertised by and purchased directly from Living Social, we kindly ask that you contact them directly.

Their telephone number is 02033560899 or you can email them directly via their website.

I hope this is of assistance and that the matter is resolved swiftly for you.

Living Social

Please see below Section 6. of our terms that can be found on our webiste;

Merchant Responsibility
To be clear, LivingSocial markets the Deals and acts an as agent in selling the Vouchers on behalf of the Merchants. But the Merchant is the issuer of the Voucher. As issuer of the Voucher, the Merchant shall be fully responsible for any and all loss, injuries, illnesses, damages, claims, liabilities and costs suffered by or in respect of a customer, caused in whole or in part by the Merchant or its products and services, as well as for any unclaimed property liability arising from unredeemed or partially redeemed Vouchers. By purchasing a Deal, a customer acquires the right to print a Voucher issued by the participating Merchant and to use the Voucher according to its terms and these terms and conditions. Whether you choose to print and/or redeem the Voucher is within your sole control and at your sole discretion.
LivingSocial can no longer assist in this matter, this case will now be closed.


Is anyone able to tell me who ACTUALLY has responsibility for this, and how I should go about trying to get a refund or working voucher?

Thanks!

CoolHotCold

Your contract is with Living Social.

If you brought the voucher off them, they are the retailer and are responsible for ensuring that what they advertise is correct.