Am I entitled to a refund?

T_T_2

mrsyardbroom wrote: »

I don't think so. T_T said more info needed on the condition the item was sold in etc.

No you are absolutely right. I didn't genuinely believe it would be a strawberry but just wanted to know what kind of item it was.

Opening a dispute via eBay's own system will probably have the desired effect but talking with the seller some more might give you better results. As has been said, it is their right to offer a repair, replacement or a refund at this stage and they can choose which, but if you make contact a second time and ask them politely if in this instance they will just refund you then you might just get lucky.

ThumbRemote

T_T wrote: »

As has been said, it is their right to offer a repair, replacement or a refund at this stage

After three days ownership of a new small electrical item the OP is quite entitled to reject it for a full refund, via recission of contract.

They do not have to accept a repleacement or repair.

T_T_2

ThumbRemote wrote: »

After three days ownership of a new small electrical item the OP is quite entitled to reject it for a full refund, via recission of contract.

They do not have to accept a repleacement or repair.

We do not know that the OP has had it for three days, all we know is that it stopped working after three days. The timescale for contact with the supplier has not been established in this thread.

neilmcl

Nor do we know exactly what the item is (despite asking a number of times now), therefore can't conclude whether the fault has occured in a reasonable period for rejection or not.

mrsyardbroom

It's not a secret but I deliberately didn't say what the item was so that anyone buying a small electrical item and having a similar problem would be able to read the thread or search the forums and get an answer.

The seller has now sent me a replacement item after I had specifically said that I wanted a refund and not a replacement. Time to open a case on ebay I think. The seller is a very poor communicator and only replies after 24 to 48 hours if I'm lucky.

likelyfran

Why should the OP have to say exactly what the item is?
She explained sufficiently what it was - small electrical item that stopped working. People are just nosy! :rotfl:

I know it's resolved now, but the thing about postage for sending the item back - I've looked into this before under the Distance Selling Regs - all hinges on (among other things) whether seller STATES in listing whether they will or won't refund this. If they state in listing that they don't, then they don't have to.

ThumbRemote

neilmcl wrote: »

Nor do we know exactly what the item is (despite asking a number of times now), therefore can't conclude whether the fault has occured in a reasonable period for rejection or not.

I can't think of many (if any) items for which 3 days would be considered unreasonable to reject them.

neilmcl

likelyfran wrote: »

Why should the OP have to say exactly what the item is?
She explained sufficiently what it was - small electrical item that stopped working. People are just nosy! :rotfl:

I know it's resolved now, but the thing about postage for sending the item back - I've looked into this before under the Distance Selling Regs - all hinges on (among other things) whether seller STATES in listing whether they will or won't refund this. If they state in listing that they don't, then they don't have to.

No it doesn't. If it's a faulty item and covered by the SOGA then ALL costs have to be covered by the seller.