Urgent help needed! Can I get a credit card payment reversed?

sugarsugar_2

Hi all

Sorry if this is in the wrong area.

I had new double glazed windows and doors fitted yesterday. They completed the work whilst I was out and had left before I got home. Very pleased with the windows.

I called the company whilst I was at work to make payment (rather trustingly before seeing the final result, as they had done the upstairs on Monday and I was so happy with that I didn't foresee any problems). I paid £2740 on my bank visa debit card and £850 on my credit card.

When I got home I noticed my sofa, which is normally up against the wall, had been pulled out about 4 inches and moved over 5 inches. When I moved it back I saw a huge chunk taken out of our laminate floor. So basically rather than having the good grace to let me know they decided to try and conceal it. The sofa is nowhere near the window and there was no reason for them to touch it.

I called them at 9 when they opened, they have just called back to say it was there when they got there. As you can imagine I am fuming. So my word against thiers.

The chap who was here is coming back Friday morning to have a look. But if he is already lying what good will that do.

Can I get either the bank payment or credit card payment reversed? I have a feeling they would be quicker to sort it out and accept they are wrong if they haven't been paid in full!

Thanks

meer53

Unless you can prove the damage was caused by the window company, you don't have a claim.

Card payments can't be reversed or cancelled. They can be disputed but you'll need to be able to prove they caused the damage.

sugarsugar_2

So they just get away with it then. I can't prove it can I, they will just say I'm lying. gutted.

meer53

If someone is coming to see you on Friday, wait until then to see what they say, but i agree, i can't see them agreeing that they caused any damage.

They've already been paid for the work they've done, as you don't have any problems with that, there's nothing you can do really. How much will it cost you to repair the floor ?

sugarsugar_2

Not sure how much it will be, a lot of the floor will need to be taken up to replace that plank and I don't even know if we can get a replacement plank as we got the laminate cheap on sale 18 months ago.

Thanks for your help anyway.