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scottish power on line problems

FOREVER21
FOREVER21 Posts: 1,729 Forumite
Energy Saving Champion I've been Money Tipped!
edited 16 October 2012 at 3:37PM in Energy
Hi

Apologies if this is the wrong place for my question, but is anyone having trouble logging on to their on line account. I have just switched to them and could access my accoumt untill last thursday when message at log on said my password did not match their records went down the forgot password route and was advised new password would be e-mailed. No e-mail received tried to telephone anticipated wait 2-3 hours.:mad:

Comments

  • keiran
    keiran Posts: 780 Forumite
    Part of the Furniture 500 Posts
    I logged onto my SP online acc today without any difficulty....
  • FOREVER21 wrote: »
    Hi

    Apologies if this is the wrong place for my question, but is anyone having trouble logging on to their on line account. I have just switched to them and could access my accoumt untill last thursday when message at log on said my password did not match their records went down the forgot password route and was advised new password would be e-mailed. No e-mail received tried to telephone anticipated wait 2-3 hours.:mad:
    Go on to their site and get them to give you a ring back. I have been with them for a long time and have always found them to be reasonable and flexible. Always rang back quite quickly best to ask for ring back when they are least busy
    "Look after your pennies and your pounds will look after themselves"
  • Scottish_Power
    Scottish_Power Posts: 1,263 Organisation Representative
    Hi Forever21 if you e-mail your account details to [EMAIL="onlinecomplaints@scottishpower.com"]onlinecomplaints@scottishpower.com[/EMAIL] I can take a look for you. Thanks David @ ScottishPower
    Official Company Representative
    I am the official company representative of Scottish Power. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • FOREVER21
    FOREVER21 Posts: 1,729 Forumite
    Energy Saving Champion I've been Money Tipped!
    Hi Forever21 if you e-mail your account details to [EMAIL="onlinecomplaints@scottishpower.com"]onlinecomplaints@scottishpower.com[/EMAIL] I can take a look for you. Thanks David @ ScottishPower

    Thanks for your offer David, but just received an e-mail to day with a temporary password and have logged on :j
  • Scottish_Power
    Scottish_Power Posts: 1,263 Organisation Representative
    Glad you got it sorted. David @ ScottishPower
    Official Company Representative
    I am the official company representative of Scottish Power. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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