Halifax using Asian Call Centre to investigate ppi claims?

[Deleted User]

NormanRMT wrote: »

forced to take out PPI

Unless you were held at gunpoint, I'm afraid you weren't "forced" to do anything.

NormanRMT wrote: »

No wonder people use claim management firms [who got Five billion pounds of Tax payers money in Fees]

How can it have been tax-payer's money? That money came direct from the customers, not the Exchequer!

Can you also explain why you bumped up an unrelated thread last posted to in 2012?

ICan'tStandIt

NormanRMT wrote: »

I had a poor experience on the phone to LLyods Manilla and asked for a call transcript during the call, as they told me the call was being recorded. Subsequently the next day I handed in a written request for the transcript. I was then told in writing by a senior manager the call was recorded but they do not need to give it to me as it was recorded for training purposes, they do not need to give it to me. Clearly the training of their staff does not extend to the terms and conditions of the Data Protection Act. I am not happy my personal data is being shared with sub-contractors in the Philippines. I wonder what they get trained to do with PPI calls?

The Lloyds call centre in Manila deal with everything from PPI complaint calls to mortgage arrears - whether they are any good is probably for another thread - and I'm sure it is perfectly legal for your data to be shared in this way.

You can request a transcript via the usual DSAR route or as part of a complaint, however, there have been instances with UK companies that off-shore some calls not being able to listen to the calls as they can't always access the server that it's held on. I don't know if this is the case with Lloyds and the various brands that it owns, but they cannot deny you the right to ask for it.