Laptop only 2 days old and already virus???!!!

ayeshasi

Got my daughter a laptop. Before i got a chance to install an antivirus, she must have clicked on something and now the internet explorer isnt even working!! Help!!

Toxteth_OGrady

https://forums.moneysavingexpert.com/discussion/133269

However if it's only 2 days old, backup any documents, music, videos, emails you may have already saved on there and then factory restore.

closed

did you install anti virus?

IE not working could be various things, reset ie to defaults, under tools, internet options, advanced

create factory restore discs, and do disk imaging backups in case it happens again

booler

Yup! In this situation factory restore is going to be the simplest solution.

ayeshasi

Thanks! Done and installed avira. Hopefuly thats that sorted

debitcardmayhem

ayeshasi wrote: »

Thanks! Done and installed avira. Hopefuly thats that sorted

Next stage is to create a system rescue disk , and set up some sort of regular back-up. The next time may be months down the line and factory restore may not be convenient .... just a warning.:cool:

ayeshasi

Thanks. How do I do that?

debitcardmayhem

ayeshasi wrote: »

Thanks. How do I do that?

Assuming Windows 7 then go to control panel , backup and restore on the left create a system rescue disk (I think 1 CD is big enough) then keep that safe. Then on same page select set backup settings and create the backups you need, alternately you could use for example - macrium reflect http://www.macrium.com/reflectfree.aspx or paragon free version http://www.paragon-software.com/home/br-free/

waddler_8

ayeshasi wrote: »

Thanks! Done and installed avira. Hopefuly thats that sorted

As you've returned it to factory settings, don't forget to update the installed programs as per my previous advice here

http://blogs.technet.com/b/security/archive/2011/12/08/what-you-should-know-about-drive-by-download-attacks-part-1.aspx