Tesco - pricing questionable...again!

suzybloo

Went to buy carrots this morning so as usual I always have a look at the prices and do comparisons against the prepacked, value and loose.
Deciding on the everyday value pack - checked out the pricing. Label stated 92p per pack, 46p per kg. therefore presumption was there were 2kg in the bag...nope 1.5kg for 92p, the actual price per pack should have read 69p or 62p per kilo depending on the correct pricing structure - manager wasnt too happy when I pointed out this to him - 'oh well its not much difference' ...eh clearly you are not stating the price correctly - whether it is pennies or pounds your labelling is incorrect! :mad:

Edwardia

I'd inform Trading Standards cos that's a rip off !

suzybloo

you wonder if they do it to see if we are on the ball or how much they can rip us off! If I hadnt been in a hurry would have had a look round to see what else there was that was of a similar thing!

joeyboy

suzybloo wrote: »

manager wasnt too happy when I pointed out this to him - 'oh well its not much difference' ...eh clearly you are not stating the price correctly - whether it is pennies or pounds your labelling is incorrect! :mad:

I'm surprised at his reacton, where I work (not Tesco) an incorrect ticket is a big deal. We refund the customer the difference if the ticket is wrong and have to turn it around and run upstairs and get an accurate one printed off right away because we're not trading legally otherwise and if we got a store inspection wrong tickets get a real bollocking.

Raksha

You'll probably find his 'low key' response was for you as a customer, the staff will probably feel the lash of his tongue later.....

cherrypies

I can explain this. (and no I don't work for Tesco!) They've just changed the pack size. It used to be 2kg bag for 92p but they've just made the pack size smaller to 1.5kg. Someone has obviously not changed the price ticket as the price is still the same, it's the weight that is different.

Not excusing Tesco here at all, half a kilo less for the same money is rubbish.

suzybloo

they must have changed a fair bit then without actually changing their pricing see below other prices that are wrong and this was only a quick glance through their website - clearly trying to hoodwink those that do not have the time or ability to calculate prices:
I also bought Tesco Cheese - 450 g for £3 - states £6 per kilo - but didnt mention it at the time as I hadnt6 noticed it. The carrots and Cheese were instore - the list below is online

1kg baby new potatoes states £1.35 sel price in brackets 90p per kg
http://www.tesco.com/groceries/Product/Details/?id=268886018
...

Greenvale potatoes 2kg states 88p per kg listing states 2kg £2.19

http://www.tesco.com/groceries/Product/Details/?id=268506487

Parsnips £1.00 per 500gr bag but states £1.67per kg so bag should be 84p
http://www.tesco.com/groceries/Product/Details/?id=268813843

Tesco organic 2kg 1.99 states 95p per kg should be £1.90
http://www.tesco.com/groceries/Product/Details/?id=264786686

Organic parsnips 500gr £1.50 states £2.50 per kg so should be £1.25
http://www.tesco.com/groceries/Product/Details/?id=264786686

Tesco peeled Brussels 250gr £1.00 states £3.34 per kg so should be 84p

http://www.tesco.com/groceries/Product/Details/?id=264808038


Singapore noodles £1.00 but states £3.08 per kg = 30.8p per 100gr =93p not £1.00
http://www.tesco.com/groceries/Product/Details/?id=273482834

Tesco lamb steaks 300gr £5 but states £15.58 per kg = £4.67

http://www.tesco.com/groceries/Product/Details/?id=274510328

New items
Sugar snap peas 180gr £1.30 states 6.50 per kg = 1.17

http://www.tesco.com/groceries/Product/Details/?id=267025343

Same pricing with 180gr mange-tout

Bikertov

I have seen this mis-labelling at Tesco a lot recently on pre packed fruit and veg. Saw it on strawberries, raspberries and plums to name a few.

When I pointed it out to SENIOR staff, they fobbed it off, saying all the labels are sent / produced by head office, so they have no control. I asked for a callback to get an explanation as to the misleading tickets and prices and never heard anything back.

A week later, and the same items were STILL mislabelled.

Shame on Tesco for being so misleading, and being so lax in rectifying it.

cherrypies

Difficult to use online price listings as if you read the terms on the site, it will say 'online prices are a guide only, in-store prices may vary'. Also they have different prices depending on where you are in the country and whether it's a Tesco Extra, Express or superstore.

It could also be that your particular store has a poor 'price integrity' team, these are the staff members who are responsible for changing and updating the labels. The good thing about Tesco is that you can get your money back. If the ticket says £1 per kilo and you're charged £1.50 per kilo, under their own policy they have to give you double the difference back, take it up with customer services. They have to log every single overcharge in a book and this is then given to the price integrity team to rectify. Tesco my be a PITA to deal with but there is come back for the customer if you are overcharged.

suki1964

cherrypies wrote: »

Difficult to use online price listings as if you read the terms on the site, it will say 'online prices are a guide only, in-store prices may vary'. Also they have different prices depending on where you are in the country and whether it's a Tesco Extra, Express or superstore.

It could also be that your particular store has a poor 'price integrity' team, these are the staff members who are responsible for changing and updating the labels. The good thing about Tesco is that you can get your money back. If the ticket says £1 per kilo and you're charged £1.50 per kilo, under their own policy they have to give you double the difference back, take it up with customer services. They have to log every single overcharge in a book and this is then given to the price integrity team to rectify. Tesco my be a PITA to deal with but there is come back for the customer if you are overcharged.

Whilst I understand what you say here, there should be no such thing as a "poor" price integrity team

I worked for a market research company 9/10 years ago, and one of our clients were Sainsbury, back when they first started losing big ground. Our job was to go into EVERY store once a month and spot check their labelling. If a store failed to reach target three months on a trot - their bonuses were stopped. I used to audit stores that when I started barely had any sels, to having 100% correct every month once bonuses were hit and disciplinary actions were taken

Sainsbury were very hot on labelling. I worked as a department manager for them many many years ago, back in the day when labels were indeed sent down from head office and I remember having to tube it up to Black-friars Bridge on many occasion to get labels we were missing

cherrypies

Take it up with in-store customer service / management or write to head office. There isn't any more advice I can give really. There shouldn't be such thing as a 'poor' price integrity team, but the one in your store obviously is.