British Gas credit offer from months ago??

sorethumbs

Do any British Gas customers remember them running an offer probably about 8/9 months ago on a dual fuel tariff where they would credit you £100 approx if you stayed with them until about September this year i think it was.

I know i went for the offer and now can find no details about it whatsoever. Was hoping someone did

spinningsheep

I have just called them regarding the same thing, the advisor said he did remember the offer, but there are no notes on the account and the credit should be coming soon, all I could get out of them

macma

I was told I'd get £50 in or around September but I haven't seen it yet

macma

Just checked right back to June and no £50 :mad:

spinningsheep

Right, mystery solved. I called again today and someone knew exactly what I was on about, it was offered by the "online team" usually as a sweetener to stay after the end of a websaver tariff (in my case websaver11) and will be applied after 6 months, so they have assured me £50 will be applied to my electricity account on 30th Nov, if it doesn't appear, to call them and they will manually apply it. Most advisors cannot see the credit as it is applied via the online team and via a different system to the one the call centre staff use....so I was told. They have given me a freephone direct number to call the online team on and fully noted my account.

ciderboy2009

Presumably it's this offer:
http://www.britishgas.co.uk/products-and-services/onlineenergy-50credit.html

spinningsheep

Thanks ciderboy2009 thats the beast!

Man_Overboard_2

spinningsheep wrote: »

Right, mystery solved. I called again today and someone knew exactly what I was on about, it was offered by the "online team" usually as a sweetener to stay after the end of a websaver tariff (in my case websaver11) and will be applied after 6 months, so they have assured me £50 will be applied to my electricity account on 30th Nov, if it doesn't appear, to call them and they will manually apply it. Most advisors cannot see the credit as it is applied via the online team and via a different system to the one the call centre staff use....so I was told. They have given me a freephone direct number to call the online team on and fully noted my account.

Surely, they are 'havin' a larf'!

spinningsheep

Man_Overboard wrote: »

Surely, they are 'havin' a larf'!

Why? All seems above board. If i dont get my £50 credit at the end of Nov I will call them.