RBS new credit card charges

Fahim_2

These new charges are fine with me, i always change the address the day before I move, and I don't buy gift vouchers..:)

Mad_Marty

Does this also mean instead of the usual month odd period of no interest being charged (ie, if you pay your bill in full, every month), you'll get hit straight away? What happens if you buy goods and vouchers in the same transaction?

This could get utterly confusing for the customer - apparently random charges are not good.

chrislee765

how do they know if you've brought a gift voucher. Surely just x amount is debited from your credit card?

Call_Centre_Monkey

They'll have their ways - they wouldn't be doing it otherwise. For instance, they can tell if a transaction is a gambling transaction.

DazCM

But what happens if I go into HMV and buy myself a cheap CD and also get a gift voucher for my sister's birthday on the same transaction ?

joelle

So can I charge Natwest (my fave company of all time not) £12 for not changing my address on their records when I informed them of my new address and they duly sent my credit card statement to my old address? Fortunately I still owned the other house and managed to pay the bill just in time when I realised that I hadn't seen a recent statement.
I'm still in dispute with them over some interest that has been unfairly charged (on a separate issue) and have yet to do a transaction with them whether it be a current account, credit card or selling shares that hasn't caused me a headache.
I have all my major banking with HSBC for the last 14 years and hardly a problem, when there has been an issue, it has been resolved quickly and fairly.
All my Natwest accounts are soon to be closed. Rant over!

olly300

joelle wrote: »

So can I charge Natwest (my fave company of all time not) £12 for not changing my address on their records when I informed them of my new address and they duly sent my credit card statement to my old address?

Yes

But you probably what have to go to court to enforce it.

mrsmortenharket

joelle wrote: »

So can I charge Natwest (my fave company of all time not) £12 for not changing my address on their records when I informed them of my new address and they duly sent my credit card statement to my old address? Fortunately I still owned the other house and managed to pay the bill just in time when I realised that I hadn't seen a recent statement.
I'm still in dispute with them over some interest that has been unfairly charged (on a separate issue) and have yet to do a transaction with them whether it be a current account, credit card or selling shares that hasn't caused me a headache.
I have all my major banking with HSBC for the last 14 years and hardly a problem, when there has been an issue, it has been resolved quickly and fairly.
All my Natwest accounts are soon to be closed. Rant over!

problem is, natwest bank don't change the address on the natwest credit cards file. Stupid I know.

Lisa

YourLocalGP

Joelle makes a good point - and it's echoed across everything the banks do; it's one rule for banks, another for the customer. They frequently mess-up details on accounts; I've moved house recently and my bank made a total mess of it just because their staff couldn't work out how to put a flat number as well as a street number. It cost me hours to put right. Same thing with bank charges - they take them from your account immediately, no questions asked - unlike water, gas or other service providers. but whe the charges are due back, there's a lengthly legal procedure.

If banks want to set a precedent by passing on general administration costs to customer (and they are setting a precedent - no other large sector does this) then they can do the same for the customer and compensate them when they mess up, which is a lot.

Compound_2

What if you've gone paper-free so the issue of returned statements doesn't arise? Surely, the 'cost of tracing you' only applies if you've stopped payments and done a runner. Otherwise it sounds like an unlawful penalty charge. It is in your interest to tell the bank you've moved before a replacement card is sent, otherwise you could be liable if it gets into the wrong hands. There's no need to threaten fines. If statements are being returned, look at the bright side - at least they're not being used for ID fraud.

I think the fine is a slippery slope and things will get much worse with ID cards. People will be criminalized if their database entry isn't up-to-date. Big Brother wants to know where you are at all times.