EON Apalling service to the Elderly!!

Terrylw1

C_Mababejive wrote: »

But we are not dealing with emotion,we are dealing with civil contract so should i suffer a detrimental service in order that others should benefit simply because they are on some arbitrary register? If they want priority,they should surely pay a premium?

No, because there is such a thing as corporate responsibility.

Given we are talking about the poorest members of society, I don't think making them pay a premium to access a basic service should be offered. It would be more appropriate to allow the rest of us to pay for a priority service that only affects those left outside the at risk groups.

undaunted

C_Mababejive wrote: »

But we are not dealing with emotion,we are dealing with civil contract so should i suffer a detrimental service in order that others should benefit simply because they are on some arbitrary register? If they want priority,they should surely pay a premium?

No we aren't - we are dealing with vulnerable, frail and elderly people - personally I don't know if you're a wind up merchant or whether a contract ought to be written specifically for you

C_Mababejive

OK then,how about us all paying the same and all getting the same excellent service?

Terrylw1

C_Mababejive wrote: »

OK then,how about us all paying the same and all getting the same excellent service?

That would depend on the service. If they continue to achieve the requirements of the at risk groups, great. If by service, they mean they lose out to slower timescales, no.

These protections are only there because these companies cannot be trusted to get this right. Ideally, they should have this there already but in the pursuit of profit, people are just numbers on spreadsheets to managers so in the past it would be the individuals providing the extra mile...but ultimately, some always lost out to the less committed.

I think a large part of the trust issue is because of the constant blagging these companies do. There are very specific guidelines in place for standard customer requested site visits and they frequently try to avoid mentioning this to customers so the more legislation, the better really as at least it provides support to complainant.

undaunted

C_Mababejive wrote: »

OK then,how about us all paying the same and all getting the same excellent service?

Whilst I'm all in favour of customer service in general (and not just in the energy markets) being improved in this country it's still going to be inevitable in anything you do that someone is always at the head of the queue. If that means a frail old person being pushed to the front of it to ensure they don't die of hypothermia whilst waiting I for one would happily drop back a place.