ikea poor quality

weststone

hi all, beware of ikeas gloss kitchens. we brought one six months ago and all the door and draw fronts can be easily scratched with a lightly applied finger nail! it seems to effect all their gloss range sometimes the scratches can be difficult to see they can look like cobwebs across the surface. if you have one take a front off some where it wont matter and lightly move your finger nail across the surface and if its anything like ours it will easily scratch. our friends have a grey gloss kitchen that they brought from ikea 3 years ago and it is as hard as nails. the quality has certainly dropped since then, theirs has a finish that wraps around the surface and has an orange peel type effect to all the doors, draws, plinths and side panels and is brilliant quality. we only have this orange peel effect on the plinths and side panels which do not scratch and very much fit for purpose. we have complained and complained and we have been made to feel its our fault! we believe they know the qaulity has slipped and are trying to cover it up so it does not become a hugh issue for them!

lil.smartie

We have the red, had some a few years ago and now all been replaced. No issues with any!

Kate

Unreconstructed

Not sure if they still do this, but my local IKEA used to have a section selling reduced to clear damaged items.

I think this must have been their Kaput range.

meer53

Precisely why a gloss kitchen is never a good idea. I had 2 black gloss Ikea wall units installed with my cream Magnet kitchen as a contrast, and haven't had any problems with them. I would never have opted for a completely gloss kitchen though, you spend the rest of your life wiping them. Lifes too short.

SuperHan

They all come with a guarantee. Have you tried to take the door back to IKEA? They will almost certainly replace.



*edit* I know it says you have complained, but have you been to store? Call centre is often useless, and taking an obviously damaged door back to store with a receipt within 6 months will almost always result in replacement.

lamb68

Did you buy it on credit card? Might be worth giving your credit card company a ring if you did and say you have been sold a faulty product....

Hope you get it sorted :-)