Item not received

ben9090

Hi,
I'd like to ask anyone that knows eBay inside out where I stand. I bought an item off eBay a couple of weeks ago and the buyer posted 2nd class. However it's never arrived despite their claims that it was sent. Can you let me know what I do from now?
Thanks

mum2one

what you need to do is open an item, not recieved complaint on ebay - and there contact seller, who say yes I posted on x day, - if you paid paypal ebay will refund the money paid, and then the seller will need to claim from royal mail x

soolin

Have you asked the seller for a refund? If not, then do so, if you have then open a claim as mum2one suggests.

Contains_Mild_Peril

Like Soolin says, ask for a refund first: almost any business seller and a large proportion of private sellers will refund voluntarily without the need to open an Item Not Received case. Opening a dispute prematurely could actually delay your refund, since Paypal may prevent the funds being released until eBay has reviewed the case.
If it's a private seller I personally would allow 3 weeks before insisting on a refund, since that's the timescale for Royal Mail to classify a missing item as lost, but most sellers will willingly refund if it's been a couple of weeks.