Barclays Bank Staff to focus on Customer Service

Savvy_Money

On the BBC news website Barclays have announced that they will no longer award bonuses for staff flogging loans etc. Apparently bonuses will now be offered to staff who undertake good customer service.

Is this a start of banks beginning to move away from 'hard selling' of products towards viewing customers as individuals with diverse needs?

1jim

Savvy_Money wrote: »

Is this a start of banks beginning to move away from 'hard selling' of products towards viewing customers as individuals with diverse needs?

Mmm, time will tell I guess. It's hard not to be sceptical

wouldbeqaulitymoneysaver

I don't know. With a massive surge of disgruntled Customers going or partially using Credit Unions they're feeling threatened and want us back.
Kick 'em up the !!!! I say.http://www.!!!!!!.uk/
http://www.guardian.co.uk/money/2012/feb/10/banks-lesson-move-your-money
http://www.guardian.co.uk/commentisfree/2012/oct/08/banking-crash-credit-union-boom

wouldbeqaulitymoneysaver

I doubt it. Any change will be superficial and cosmetic as they wish to continue in their Free Market practices of Exploiting us every which way and detering any regulation of their heinous practices.
Note the New Labour Administrations of Brown and Blair and now Condem Cameron have been conspiciously lax on the Banks despite of them f****g up the Economy.
Take that and the Right Wing City dictating Economic Policy to the Country ie cut public services and increase socialism for the rich.
The UK is a Tax Haven for the rich and there is 1trn salted away in Offshore accounts.

Savvy_Money

1jim wrote: »

Mmm, time will tell I guess. It's hard not to be sceptical

Yes I admit I'm a bit sceptical but perhaps that's just me viewing banks with a glass half empty approach - time will indeed tell but it will be great if banks became less product driven - I for one got very peed off with the Halifax constantly trying to flog me this that and the other!

stclair

I'm sure all banks will follow suit in the end.

Didn't the co op announce the same last week?

Thrugelmir

Savvy_Money wrote: »

Is this a start of banks beginning to move away from 'hard selling' of products towards viewing customers as individuals with diverse needs?

Banking is long overdue an overhaul. Profit will made from somewhere. So cost of borrowing money and current account charges are logical places to start.

missile

Every bank has similar plattitudes about customer service, as do HMRC :eek: