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Answerphone problems after Talk Talk exchange mods

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Fruitcake
Fruitcake Posts: 59,463 Forumite
Part of the Furniture 10,000 Posts Name Dropper Photogenic
We had a letter from Talk Talk saying new equipment had been installed in our local 'phone exchange and was going to be connected at the end of February. We were warned that we would be without 'phone and Internet for about an hour on the day specified. No problem afterwards, or so we thought. 'Phone and Internet worked fine, until someone left us a message on the answerphone later that day and there was a load high pitched noise for a few seconds after the message ended.
Over a period of about a week the noise gradually lasted longer and longer to a point where it was continuous, and then the answerphone stopped working completely. No problem with incoming and outgoing calls, or with the Internet.
Replaced the answerphone with an identical model so we didn't have to replace the additional handset. Got the same load high pitched noise for a few seconds after a message ended. Over the next few weeks the noise gradually got longer until it was continuous, then the answerphone packed up completely.
This problem started the same day that the (unspecified) new equipment was connected at the local exchange.
Talk Talk are investigating but so far have found nothing to explain the problem.
Anybody else experienced this.

Fruitcake

You Only Listen To Me When I'm Wrong
I married my cousin. I had to...
I don't have a sister. :D
All my screwdrivers are cordless.
"You're Safety Is My Primary Concern Dear" - Laks

Comments

  • albertross_2
    albertross_2 Posts: 8,932 Forumite
    Are you using adsl filters on all the phones and a/m
    Ever get the feeling you are wasting your time? :rolleyes:
  • Fruitcake
    Fruitcake Posts: 59,463 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Yes, using ADSL filters on 'phone with answerphone, and non mains powered 'phone but was already using them before mods were done at the exchange.
    I've tried the answerphone direct in the master 'phone socket but this made no difference. However this was after the problem first occurred.

    Fruitcake

    You Only Listen To Me When I'm Wrong
    I married my cousin. I had to...
    I don't have a sister. :D
    All my screwdrivers are cordless.
    "You're Safety Is My Primary Concern Dear" - Laks
This discussion has been closed.
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