Ebay Item

Scotianet

Hi,
Can anyone help on this.... think I know the answer but I'll ask anyway.
I have posted an item to someone on Ebay and after over 2 weeks the buyer didn't receive it. I used Royal mail and it was standard delivery as it wasn't worth a lot of money. What can I do...? can I do anything other than posting another item ? Would appreciate any help on this ...

stavros_2

You'll have to refund the buyer or send out another one to them. As for getting your money back from RM, you'll need a certificate or posting as you didn't use a recorded method. If you don't have one of these then you won't be able to get a refund

Scotianet

stavros wrote:

You'll have to refund the buyer or send out another one to them. As for getting your money back from RM, you'll need a certificate or posting as you didn't use a recorded method. If you don't have one of these then you won't be able to get a refund

Will just send another one saves any hassle. If I did have a certificate how could I prove to Royal Mail that the buyer didn't get it? Or is it a long drawn out process..?

stavros_2

Scotianet wrote:

Will just send another one saves any hassle. If I did have a certificate how could I prove to Royal Mail that the buyer didn't get it? Or is it a long drawn out process..?

It is quite a long process. You just fill out a form saying it got lost in the post. It covers you up to £28

http://www.royalmail.com/portal/rm/content1?catId=400144&mediaId=500141