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Rights after cleaner scratched floor

spiralz · 2012-10-12 09:44:15

I'm after any thoughts on this situation - all comments appreciated. We used to employ a cleaner through an agency to clean our house every fortnight. Mainly basic tasks like hoovering, dusting etc - no washing or ironing. One day we came home to find a scratch on our wooden flooring that must have been made by the…

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wealdroam Posts: 19,180 Forumite

12 October 2012 at 8:39PM edited 12 October 2012 at 8:43PM

Valli wrote: »

Could you not claim through their insurance?

It doesn't matter whether the cleaning company is insured or not.
If the cleaning company deny causing the damage, I cannot imagine their insurance company paying out.

OP, if you intend to pursue this, send a letter to the cleaning company stating how much it is going to cost to repair the damage.

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