HSBC PPI Upheld and Rejected

MorganE_2

I yesterday recieved my PPI letter from HSBC. I took out my first loan in 2000 and added to it in 2003. They have upheld my 2003 loan (which I am really pleased about!) but rejected my original loan. I understand they class them as seperate but my reasons for being mis-sold PPI are the same on both loans! If I write to them regarding my rejection, as one of main points would be how can they upold one but not the other, can the they overturn their decision about the upheld loan?! Should I wait till I recieved the money from the upheld loan then send my letter? Any advice would be much appreciated!

dunstonh

What are your reasons for complaint?

It could be that your reasons are unprovable but they found a failing at their end on the 2003 one but not the 2000 one. Understanding why they rejected it and countering that is the issue. Not repeating what you have already told them.

ALIBOBSY

We had a simular thing with llyodds and when I wrote to ask why the decision was different they "looked again" at their rejection and were then "able to revise" their decision to an uphold.

As duns says they may have a reason so worth checking the letter to see if their is something specific they mention-although the letters I have had are rarely specific, just a general "our investigation say it wasn't miss sold". Strangely the FOS upheld it and I am awaiting the offer-from another bank.

Worth a challenge anyway, I pointed out in my letter to llyodds I would go to the FOS if required and that I would be using the fact the other loan just 1 year later was upheld, despite being sold in the same way, in the same place and under identical circumstances.

I think its a bit like insurance companies, they are trying to minimise the number of claims they pay out on and given the standard letters they use it appears very little real investigation goes on-just a quick review of the computer files I would bet (tbh they have so many claims a quick glance is probably all they get).

Ali x

MorganE_2

My reasons were that I was told I had to have the PPI to secure the loan and was only given a quote that included PPI. Not he stongest of reasons I know and now based on hearsay!! They rejected my claim saying I was given a Product Information pack which said the PPI was optional and could be cancelled with in 30 days. Needless to say I dont remember this pack!! Is it worth a challenge as they can only reject it again?!!

[Deleted User]

MorganE wrote: »

Is it worth a challenge as they can only reject it again?!!

It's certainly not worth a challenge on the basis simply that your other loan complaint was upheld. It's even possible that one loan was investigated and the other granted an auto payout!
The problem is the Bank won't ever discuss why a complaint was upheld, so you'll never know for certain.

To be honest, your complaint was very weak and I'd be glad I had one redress awarded, given that it was unprovable "hearsay". However, you have nothing to lose by asking them to reconsider but they won't do so unless you provide significant new evidence of their failing. Your other option is to refer your complaint to FOS, of course.

dunstonh

If their response is final then it is final. They wont reopen it unless you have no information. Repeating yourself wont help.

You either decide to accept it or refer it to the FOS.