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If a Seller refuses to collect returned item will I still get a refund
peachyprice
Posts: 22,346 Forumite
Long story short:
We won a Blackberry, paid through pay pay, when the item arrived it was damaged, buttons missing, case melted etc., none of which was mentioned in the listing.
Contacted seller, no response. Opened a case for 'item not as described'. Ebay also contacted seller, no reponse. Ebay told us to return item for refund and sent us a pre-paid label, item was sent on 2nd by parcelforce 48, delivery attempted twice, item still not collected,
If they do not collect the item, will I still get a refund or is it just tough luck?
We won a Blackberry, paid through pay pay, when the item arrived it was damaged, buttons missing, case melted etc., none of which was mentioned in the listing.
Contacted seller, no response. Opened a case for 'item not as described'. Ebay also contacted seller, no reponse. Ebay told us to return item for refund and sent us a pre-paid label, item was sent on 2nd by parcelforce 48, delivery attempted twice, item still not collected,
If they do not collect the item, will I still get a refund or is it just tough luck?
Accept your past without regret, handle your present with confidence and face your future without fear
0
Comments
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Yes,
upload tracking details to ebay showing the attempted delivery then phone them and point out that you have returned as per policy- and you now want your refund. Ebay should arrange refund immediately.
If seller continues to decline the item, it will come back to you and they will have to make arrangements that suit you to get it back.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
Should do, yes!
You only have to show attempted delivery.
Contact ebay/paypal with the tracking info.
edit: beat me to it!Lose is to not win......Loose is not tight......get it right!0 -
Thanks!...........Accept your past without regret, handle your present with confidence and face your future without fear0
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