item not recieved question

Legacy_user

ive bought an item on ebay which was apparently posted oct 2nd it hasnt arrived yet, ive contacted the seller who says ive got to give it 15 days from posting before he will resend it, the thing is the event it was for will be over by then so can i request a refund instead ?

Colin2511

hi, yes you can (they are saying 15 working days as this is the time before Royal Mail consider the item lost)...but that does not stop the fact you want the item before the event...what I would do..

1. Check that the address you have given is correct with the customer (in case of old address / mixed up postcode etc, you will be surprised how often this happens)

2. Was this a bulky item (ie not fit through letterbox?) - if so, then it may be at your delivery office awiating redelivery instructions. (assuming this is Royal Mail it was sent) - the postie should leave a card, but this does not always happen..some delivery offices have also started to build a backlog, as they are removing the dedicated "man in a van" and putting the parcel delilvery back on individual posties (ours has a big back log due to this, according to the DO on friday)

3. - So, the parcel may be there, the postie might not have left a card- so you will struggle to collect if it was not sent recorded - best thing to do is to try Royal Mail redelivery on line - fill in the form on there to re-arrange delivery estimated the date you think it should hav been delivered (ie if posted 2nd 1st class then put Thursday, or Sat for 2nd class) - and re-arrange delivery on line - we do this for customers and it works about 60% of time..

Hope it helps

System

thanks for the quick reply-Ive only ever had one address on paypal and its correct [never had a problem before] the item is small and would easily fit through a letter box.