Seller avoids collection

kiorhassan

Hi. It seems it is possible for a seller to walk away from a deal, just by refunding and avoiding collection. I have won the item, but the seller avoided arranging collection. I have opened a case, the seller refunded. And this is that. The seller got to keep the item, as it did not sell for the price they hoped for.
What are the options for buyer in this case.
Ebay cs say I should report him and leave feedback.
However:
- I cannot report him, because ebay's form used to report a seller does not have an option for anything similar and the only option is to report him for something that is not related, which would be wrong.
- If I left bad feedback, he will leave bad feedback for me.
Any advise or shared experience would be appreciated. I have already emailed Ebay c/s with the same question, but they do not seem too bothered.

Abbafan1972

Sellers can't leave their buyers negative feedback. He would only be able to leave you a false positive comment, which you could have removed anyway because they're not allowed.

pinkshoes

Can't you report him as a non performing seller?

Definitely leave him a neg, but make it factual! Sellers can't leave negs for buyers, as otherwise you'd just end up with retaliation!

RFW

Short of going round to his property getting the item and giving it to you what can Ebay really do to make the seller sell the item?

They have given you correct advice, report for 'non performing seller', leave negative feedback and move on. If you want to take it further than Ebay you can go to court for loss of bargain/profit.

alykatz

As has already been stated. report seller ,neg and move on.
Had this happen to me a lot lately and frustrating as it is i know theres nothing i can do apart from report and move on.

kiorhassan

Thanks for the advise. That's what I will do. Report and move on.
Tried to find an option on Ebay to report a 'non performing seller' as per your suggestions, but it's hidden somewhere or I am blind. Can someone help, please?

alykatz

http://contact.ebay.co.uk/ws/eBayISAPI.dll?ContactUs&wftype=2016&rcode=IV%25P20073&subject=Seller%20Non-Performance&bcrumb=%20Home%20%3E%20Help%20%3E%C2%A0Rules%20and%20Policies%C2%A0%3E%C2%A0Rules%20for%20Sellers%C2%A0%3E%C2%A0Seller%20Non-Performance&instruction=&expirationDate=

here you go...

Taadaa

There seems to be a misconception on eBay that the contract is legally binding. It isn't. You cannot force a seller to sell, any more than you can force a buyer to pay.

alykatz

Taadaa wrote: »

There seems to be a misconception on eBay that the contract is legally binding. It isn't. You cannot force a seller to sell, any more than you can force a buyer to pay.

Quite agree, but whilst you cannot force a sale or payment you can and should report all npb/nps.
While i wont go into the whole legally binding thing, seller`s who do not complete a sale are just as bad as a buyer who bids and doesn`t pay. I know honest mistakes do happen to both buyers and sellers but those are a rarity..

Crowqueen

Taadaa wrote: »

There seems to be a misconception on eBay that the contract is legally binding. It isn't. You cannot force a seller to sell, any more than you can force a buyer to pay.

Actually, technically it is. Recourse for NPS or NPB situations can easily be had through eBay, and it's not practical to enforce either payment or fulfillment through a court, but that does not change the existence of a contract at the close of auction.

forgotmyname

Did the seller just object to paying by paypal and you collecting it?

I would do the same.. If its collection, Its cash on collection. No paypal.

If that meant ebay closing my account then, At least i know a scammer didnt get my items for free.