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Package delivered item missing
louie76
Posts: 48 Forumite
Hi
I just need some advice please. I sent an item to France a6 days ago and I have just had an email saying that the item had been delivered but the packet was torn and the item was missing. I just need to know if I need to claim and if so how or does the buyer need to claim?
Any help would be great.
Thank You
I just need some advice please. I sent an item to France a6 days ago and I have just had an email saying that the item had been delivered but the packet was torn and the item was missing. I just need to know if I need to claim and if so how or does the buyer need to claim?
Any help would be great.
Thank You
0
Comments
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Hi
I just need some advice please. I sent an item to France a6 days ago and I have just had an email saying that the item had been delivered but the packet was torn and the item was missing. I just need to know if I need to claim and if so how or does the buyer need to claim?
Any help would be great.
Thank You
The easy answer is that you need to refund your buyer in full and claim from RM.
However, this is not going to be a straight forward claim as I suspect you will need to claim for total loss, even though the packet arrived, and that feels wrong. However a claim for damage doesn't seem quite appropriate either.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
I can imagine that claiming for loss in post would be reasonable in this situation. I'm sure RM understand this sort of thing and are prepared for it. I would start by making enquiries of the RM website as to how to claim."Well, it's election year, Bill, we'd rather people didn't exercise common sense..." - Jed Bartlet, The West Wing, season 4
Am now Crowqueen, MRes (Law) - on to the PhD!0
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