the dry cleaner lost my shirts, now what?

tangowire

My dry cleaner in London lost 3 shirts bought 2 months ago (total price £240). They were obviously like new.

I've been waiting 3 weeks to give him time to manage the problem with his sub-contractor and I went to the shop yesterday. Unfortunately he became suddenly aggressive (verbally) , told me I have no proof of the quality of shirts and will not refund me anything.
I have the receipt from the shirt market showing the exact size/color/price/date of purchase, the receipt from my dry cleaner where it is specified that 3 shirts are missing.
I want a refund, what should I do next?

thanks

unholyangel

Have you put your complaint in writing and included a copy of the receipt for the shirts in said email/letter?

tangowire

I wrote to adviceguide.org.uk, no answer yet and there is no way to attach a copy of the receipts by email.
I didn't write to the dry cleaner, I guess that will be useless given that he asked me to leave the shop when I offered to negotiate a compensation and told me he will not refund anything.
who should I write to?

PasturesNew

Scroll down a bit http://www.consumerline.org/search/?cat=Goods+%26+Services&item=Dry+Cleaning

Gist of it:
Blurb
Are they in a trade association?
Consumerline
Sue 'em.

pinkshoes

Write to the cleaner, enclosing a copy of the dry cleaning receipt, along with the receipt for the shirts you bought. Give them 7 days from receipt of letter to either return your shirts, or send you a cheque for £240 to cover the cost of the lost items. Entitle the letter "Letter Before Action". Tell them that if they don't either return the shirts or send you £240 within the 7 days, it will leave you with no other option than to take them to court.

Send two copies of the letter to them, posting each one from a different post office, obtaining proof of postage.

If you have no shirts or no money in 7 days, start the court procedure (small claims court)

McKneff

£80 for a shirt:eek: