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Reclaiming Ebay fees

I recently sold an item which buyer is not happy with. I have agreed with buyer to give a refund and have just received the returned item.
Before I issue a PayPal refund, what is the procedure for reclaiming my final value fees.

Comments

  • theonlywayisup
    theonlywayisup Posts: 16,032 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    I would email the buyer and thank them for the return. I would then ask if they would agree to a cancellation request explaining it doesn't remove the sale but allows Ebay to refund your selling fees.

    If they don't reply in a day or so, file it anyway and see what happens.

    The cancellation can be closed by:
    1. The buyer agreeing. 2. The buyer refusing. 3. The buyer ignoring (or the case timing out after 7 days).
This discussion has been closed.
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