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NPower extended billing cycle!
What is NPower playing at?
My 6 monthly bill was due in Feb 2013, on this bill my discount is shown (actually due 17October each year).
However they have billed me today, no discount given, given me a refund of £65 and increased my direct debit!
Finally the bill shows that my next bill date is August 2013!
Does anyone have any idea what they are up to?
My 6 monthly bill was due in Feb 2013, on this bill my discount is shown (actually due 17October each year).
However they have billed me today, no discount given, given me a refund of £65 and increased my direct debit!
Finally the bill shows that my next bill date is August 2013!
Does anyone have any idea what they are up to?
0
Comments
-
I'd like to know what they are up to as well?!
However, this has been going on for a while. My 'summer' bills for the last 3 years have been dated: 8 Oct 10, 23 Sept 11, 8 Oct 12
(Winter bills have gone Apr 10, Mar 11, Apr 12). Everytime I try and do a price comparaison, I get confused as I'm not comparing like with like.
I also had a refund of £168 today but cannot access my bill online for some reason. I shall be extremely annoyed if they have put up my DD after refunding me!0 -
Study this.
https://customerservices.npower.com/app/answers/detail/a_id/492/~/monthly-direct-debit-explained
If you do not agree NPower are complying with their own process ask them to comply. If they decline - complain.0
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