British gas broke into my home!!

undaunted

dacouch wrote: »

It's British Gas, they do not have a reputation to protect

:rotfl:Hmm interesting point though having already been slated by BBC Watchdog for this sort of thing they might like to stop it happening again

undaunted

As far as I'm aware Jalexa the legislation such a warrant is obtained under does not specifically state that a copy should be left, only that they leave the property as secure as they found it.

http://www.legislation.gov.uk/ukpga/Eliz2/2-3/21/section/2

However if the police were executing a search warrant they are required to leave a copy as would any warrant under the enterprise act 2002 so it seems a rather grey area to me


http://www.homeoffice.gov.uk/publications/police/operational-policing/pace-codes/pace-code-b-2011?view=Binary

http://www.justice.gov.uk/courts/procedure-rules/civil/rules/appforwarrant_comp_act2002#IDAMLUJC

ollski

Perhaps everyone should make their property number as confusing as possible so that we can all protect those who would like to steal their power and charge it onto our bill. Then we can really slate any company who tries to enforce the law onto the thieves and recoup our money.
Alternatively address the mistake and receive adequate compensation for your loss.

[Deleted User]

I will get the exact procedure from my boss whos doing warrant delivery all the time for British Gas, it will be usefull info for any future questions. I know it is quite a long winded process. They do not just turn up without a lot of visits beforehand. Most proberbly the warrant has been delivered properly upstairs at the top flat and the locksmith etc have just blundered into the wrong flat

C_Mababejive

I find it bizarre that you live in a property with no door number.If it were me,as soon as i moved in and noticed,i would have appended a number to my door using some means or other. How do you receive callers/deliveries/enquiries/warrants..?

[Deleted User]

Thanks Cardew for my bosses email, I ve got lots of shocking stuff lined up for him, maybe he l take more notice of me than Ofgem.
Yes totally inexcuseable for not verifying serial number. I remember a poor old lad in his seventys a few years back where they barged in and not only removed a prepay meter, but cut him off completly.for two weeks he had no electric on at all. That was a wrong address also.
Its not just flats what have give up on door numbers, its the general population now who can t be bothered to stick a number up, and dont get me started about house names ,barely visable, written in daft scripts, not displayed at all, etc etc

tesuhoha

If you actually manage to get through to someone on the phone, ask them their name and position and write it down. This often freaks them out. Also, if you are not getting satisfaction from anyone, I would go right to the top or go to the local press with your story.

lavandergirl_2

http://www.bbc.co.uk/blogs/watchdog/2010/04/breaking_and_metering.html

I would never use British Gas -have problems with them at the moment. Terrible customer service. On the phone they will say it's resolved but it never does. Make sure you get evidence in writing.

http://www.britishgas.co.uk/complaints
Email the head of complaints.

PasturesNew

A lot of flats don't have door numbers on them - people who live in them know which number's what. The front door is often as far as a stranger can get, having to buzz up to be let in - and the postman usually shoves all letters through one letterbox into the communal hallway and as the residents come home they pick it up and either toss it by the right doors, leave it on the floor, or post any that are on their way up if they can be 4rsed.

From the street, all a stranger needs to know is the range of numbers that are in the building.

misterbarlow

a lot of 'houses' dont have numbers on them nevermind flats..
was looking for a house the other day in a street and must have been about 9 houses in a row with no numbering at all..