We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Buildings/Contents quote
glitter123
Posts: 495 Forumite
My daughter received a building and contents quote from the AA offering 10% off as she has a breakdown policy with them.
But, she doesn't have a home to insure. She still lives with parents (us). The quote has all the detailed of our house, no of bedrooms, type of property etc and states occupancy "you and your partner".
I assume at some time I gave them this information myself when I asked for a quote, but I have an email confirming my request to remove my details from their mailing list.
They have clearly retained at least some of this information and used it to generate a quote in my daughter's name.
Shouldn't my information (and my daughter's) be independent in terms of data protection.
But, she doesn't have a home to insure. She still lives with parents (us). The quote has all the detailed of our house, no of bedrooms, type of property etc and states occupancy "you and your partner".
I assume at some time I gave them this information myself when I asked for a quote, but I have an email confirming my request to remove my details from their mailing list.
They have clearly retained at least some of this information and used it to generate a quote in my daughter's name.
Shouldn't my information (and my daughter's) be independent in terms of data protection.
0
Comments
-
Not an expert on this matter but theortically yes, it should be independant information. But if she has the same surname and live at the same address, it is easy for a company to make the assumption you are both the same person.
It would seem that your email to request has been ignored or it may not have even got to anyone? You should check, telephone and write to their head office if you really want to get your details off their system. You shouldn't have to but that's the only way.0 -
No, they responded to my email and confirmed my details were removed, they even gave me what they call a "service request number". Since then I haven't had any mail from them.
Sounds to me like they are stopping the mail but retaining the information.0 -
Hello Glitter123, we would like like to help you with this. Please email the details to [EMAIL="chat@theaa.com"]chat@theaa.com[/EMAIL] including reference FOR20677 if you would like to be removed from our marketing data base. Regards The AA“Official Company Representative
I am the official company representative of The AA. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
It could be that their system assumed you were husband/ wife (or wife/ wife as I am not sure if your her mother or father) given your same address, name, you've declared living with a partner, if your daughters got breakdown then she's evidently an adult etc.
Alternatively much of the information you mention is easily sourceable externally with a certain amount of guesswork to fill in the blanks0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354.3K Banking & Borrowing
- 254.4K Reduce Debt & Boost Income
- 455.4K Spending & Discounts
- 247.3K Work, Benefits & Business
- 604K Mortgages, Homes & Bills
- 178.4K Life & Family
- 261.5K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards