Seller sent me wrong item, charging me for return?

nobile

Hi, bought a laptop battery - however the seller has sent me the wrong item (its for a different model) - which they have now accepted.

They want me to return it for a refund or replacement, but I am being expected to pay for the return - I dont see why I should pay the p&p of such a heavy item when it was their fault.

I dont want a refund as I bought it using the £5 off voucher code 2 weeks ago, so will feel as though I lost out on that deal!

Any suggestions? Ta

soolin

How much are we talking about?

If it is not a great deal of money then I might be tempted to keep the item and resell it and neg the seller with something very well written to make sure it puts other buyers off- and leave 1 * for communication and item description at the very least. Then I would think there would be a very good chance seller will suddenly happily pay your return postage and ship out a new unit on the basis you will agree to remove the feedback when you have the correct item.

One warning though, do not under any circumstances threaten the seller with feedback, email again and say tracked postage for return will be X and that frankly if they are refsuing to pay that you do not feel it worth your while to return the unit and will try and sell it on to get some part of your money back.

nobile

soolin wrote: »

How much are we talking about?

If it is not a great deal of money then I might be tempted to keep the item and resell it and neg the seller with something very well written to make sure it puts other buyers off- and leave 1 * for communication and item description at the very least. Then I would think there would be a very good chance seller will suddenly happily pay your return postage and ship out a new unit on the basis you will agree to remove the feedback when you have the correct item.

One warning though, do not under any circumstances threaten the seller with feedback, email again and say tracked postage for return will be X and that frankly if they are refsuing to pay that you do not feel it worth your while to return the unit and will try and sell it on to get some part of your money back.

It cost £13 (so I paid £8 for it). I doubt I could sell it on as its for an obscure 3 year old laptop model. I will contact them re: them reinbursing me p&p

nobile

Resolved - seller has said p&p will be reinmbursed

Crowqueen

Soo - there are times on this board where I regret there is no devil smiley like there is on the eBay boards.