Paypal problem-Give me a clue please

martin123

Just found this in my emails,when i logged in to my paypal account
one of my buyers payments from the 3rd of April now says held ?
One of the benefits of using PayPal is that we make every effort to alert
you to potentially problematic transactions. Our goal is to help you make
sound business decisions.

From time to time, we request additional information about PayPal payments.
This is a security measure meant to protect you from problem transactions.

We would like to learn more about this transaction. Please log in to your
PayPal account and provide some information.

We strongly advise that you do not send the item until our investigation is
complete. If you have already sent the item, please log in and let us know
where you sent it.

We have placed a temporary hold on the funds until the investigation is
complete.

chuckles1066

martin123 wrote: »

Just found this in my emails,when i logged in to my paypal account
one of my buyers payments from the 3rd of April now says held ?
One of the benefits of using PayPal is that we make every effort to alert
you to potentially problematic transactions. Our goal is to help you make
sound business decisions.

From time to time, we request additional information about PayPal payments.
This is a security measure meant to protect you from problem transactions.

We would like to learn more about this transaction. Please log in to your
PayPal account and provide some information.

We strongly advise that you do not send the item until our investigation is
complete. If you have already sent the item, please log in and let us know
where you sent it.

We have placed a temporary hold on the funds until the investigation is
complete.

It's a scam. If the payment doesn't clear, don't send the item.

But do NOT log in to your Paypal account!!!

martin123

I did'nt click through the email,i went in my account as i would normally
do and this transaction was showing held.I have sent the voucher only £10.00
buyer was confirmed address so i did'nt see a problem and he/she has
given me a positive feedback.

frivolous_fay

Doesn't sounds like a scam. Are pp asking you for more information when you log in? They probably want a tracking number.

martin123

Hi again
With this been the first time this has happened to me,i have been looking at it more and it looks like a fund reversal.But the stupid thing is he give me a
positive feedback.To resolve it i get 4 options they are 1,I have not sent the item yet. 2,i posted the item and can provide tracking information. 3, I have already provided a refund. 4, None of these options apply to me.
Any ideas?

soolin

I think this sounds a bit glitchy..didn't we have a thread a while ago about paypal sending a random email as though a chargeback for fraudulent use of card was going to be sone, and yet the buyer knew nothing about it?

Call paypal as soon as they open after Easter, someone might have pushed the wrong button somewhere.

Soo

frivolous_fay

martin123 wrote: »

Hi again
With this been the first time this has happened to me,i have been looking at it more and it looks like a fund reversal.But the stupid thing is he give me a
positive feedback.To resolve it i get 4 options they are 1,I have not sent the item yet. 2,i posted the item and can provide tracking information. 3, I have already provided a refund. 4, None of these options apply to me.
Any ideas?

I take it that means it's been sent, but no tracking?

Have you tried contacting the buyer?

jasmineswhiskers

Maybe i'm being thick here but did the payment show up as received and then it's changed its status??

martin123

Hi thanks for helping,answers to your questions are it showed as up as recieved originally,I posted voucher first class post.Anyway he is trying for a reversal so i have filled forms in pointing out my feedback about 4 times so
if i don't win why do we use paypal?

martin123

Also i am not getting in touch with him because i have noticed he is buying a lot of vouchers and he might have forgotten he left me feedback so he has
just shot himself in the foot.What do you think?

jasmineswhiskers

martin123 wrote: »

Hi thanks for helping,answers to your questions are it showed as up as recieved originally,I posted voucher first class post.Anyway he is trying for a reversal so i have filled forms in pointing out my feedback about 4 times so
if i don't win why do we use paypal?

Well now i'm worried if that's what can happen. Although I think certain items attract this 'dodgy behaviour' more than others. It's also not fair that you aren't getting any real explanation as to why this is being reversed.