Npower!

Terrylw1

nPower_company_representative wrote: »

Hi DieHard,

We understand that receiving a letter suggesting such a large balance may have caused worry, but this would only be sent as a prompt for you to contact us and make you aware that we needed further readings to ensure your account was billed correctly.

I can see that you have rang us this morning and understand your frustration. If you can send me your account details and your up to date meter readings to [EMAIL="forumresponse@npower.com"]forumresponse@npower.com[/EMAIL], I can see if we can get this amended for you before the change of supplier goes through.

Many thanks,

Adam

I agree with Jalexa and I don't think avoiding answering the issue by stating policy, which has already failed, is the best way.

I think somebody also needs to treat this as a quality issue because its a simple error that has just annoyed a customer and further damaged the brand on a site well used for utility issues.

I just want to add Adam, this is not aimed at you rather the company because the Eon reps are quite open to suggesting it could be a process issue rather than something genuine, which only incensed the customer more, and I'm sure they gain a lot of consumer confidence for that so its worth considering.

DieHard

davehsug wrote: »

I don't mean to be flippant, & it doesn't apply to this poster, but often companies will write to or ring customers endlessly to check readings. It's often only when they get a letter saying, contact us or we'll bill you £xxxx that they finally do make contact!

I understand this was not aimed at me but just to reiterate. I get an e-mail from Npower and I read the meter - Always. That is not the issue here. I read the meter when they asked, it was lower than their estimate so they sent out this letter with the potential £10,000 plus demand. They didn't have to chase me or threaten me. I want this sorted!

DieHard

nPower_company_representative wrote: »

Hi DieHard,

I have just got your email - thank you for sending this over to me.

I'll get onto this right away!

Thanks,

Adam

Adam I have heard nothing from you at all about sorting this out. Have you managed to do anything? Because it looks like it is holding up my switch to EDF.

Do I need to send you a bill for £10,000 before you will actually do anything?

Is that how this works?

I have looked at my EDF account and it looks like the gas supply has been put back until 05/11/2012 it was due to be swapped at the beginning of October.

WHAT IS GOING ON!!!!!!!

DieHard

Problem sorted out, thanks to all that gave advice.