Reporting ebay + traders

Wayne3765 · 7 October 2012 at 5:08PM

Crowqueen wrote: »

The DSRs are changing next year. They give some more ground to consumers, but give another raft of exceptions, e.g. due to hygiene.

However, change-of-mind returns are being extended to cover online auctions from business sellers as well as fixed price, and the default period for cancellation if a seller has illegal terms extends to a whole year.

These apply to all online sellers, on-eBay and off, so if you don't want people to 'scam' you, then don't sell online.

The change of mind returns policy as it stands is IMO stupid , I've recently sold an item that was in mint condition and working exactly as it did the day I bought it brand new , buyer claims not as described and not working , probably because he didn't like it or got in a bidding war and paid more than he wanted to for it.

I made a few suggestions as to get it working as it should be and buyer then said it was working but not very well , there's a huge difference between don't work and don't like.

I can't see how I have any other option than to refund on return and lose out on the postage costs I spent to send the item to the clown , when it comes back I'll just sell it at a boot sale it as I can't be bothered to spend £3.65 a time sending out to "buyers " so they can play with it for a while and see if they like it.

If it was genuinely broken then I'd offer to pay his return postage costs but he can **** ***.

bylromarha · 7 October 2012 at 5:24PM

I reported a seller to his local trading standards as he had illegal T+C and I had to fight flipping hard to get my postage refund.

Got emails of abuse from the seller as I kept pushing - apparently he'd rung ebay who'd told him he didn't need to refund my original postage either. Gave me a case number and a weblink to the ebay page ebay had pointed him to.

I genuinely believe ebay think they trump UK law as they do very little to try to stop sellers non compliance with DSR.