Nationwide - internet banking failure

squigglepop

Just want to know if anyone else is having problems with Nationwide internet banking....

I have been trying to transfer money from Nationwide for 3 days. My log shows each attempt. I can log in OK and my accounts and balances are displaying correctly, but when I try to transfer money all I get is "We're sorry We seem to be experiencing some technical problems". I am trying to transfer all the money out of my regular savings account to my flex account so I can pay a large invoice. I am 4,000 miles and GMT-6 hours away from home and this is just the last straw for me, Nationwide online banking has been such a nightmare from day one that when I do get my money I am leaving.

MoneySaverLog

Not having any problems with Nationwide at the moment

squigglepop wrote: »

I am 4,000 miles and GMT-6 hours away from home

This might be the problem.

Gromitt

Indeed, trying to transfer all the money out of an account and doing it from a foreign country - alarm bells and red flags. Keep doing it and I'd expect them to suspend your account.

Why not ring them? Sure, its an international call, but you'll be able to verify your id and then they'll transfer the funds for you (although they may still refuse to pay the invoice, unless you've paid them before).

Personally, I've not had any problems.

squigglepop

Thanks for the suggestion Moneysaverlog and Gromitt, but that's not it. I have a VPN tunnel to my UK PC so I tried that - so far as Nationwide is concerned the login is from a UK-based PC with a safe URL (I own a stake in the ISP concerned so I know we are A1 and not on anyone's blacklist). Same result. I can log in, I can see my money, but I can't touch it.

And even if you were right, what sort of sense does it make for Nationwide's IT department to programme this response: "We're sorry. We seem to be experiencing some technical problems"? How is that supposed to help? What about:
1. There is a possible problem with your login - we have sent an email to your registered email address, you need to respond to that?
2. Asking me for an additional piece of security information?
3. Giving me a contact email to write to to say I am having a problem - an address that is specifically for dealing with failed money transfers and which picks up my account details from the session?

Come on, all I am trying to do at this stage is transfer cleared funds from one Nationwide account (Regular Saver) to another Nationwide account (Flex). How is that supposed to create a red flag?

As I explained, my latest attempt was from a UK based PC via a VPN tunnel but are you trying to tell me that Nationwide is no good for people like me who travel a lot? Seriously? In 2012?

MoneySaverLog

Some banks just don't like people logging in from far and distant lands, they see it as a risk. In much the same way someone goes abroad and tries to use their card without first telling the bank. They might stop the transaction as a security precaution.

The advice to ring the bank is good advice, they will be able to sort it out for you.

The error may be a "catch all" where it's unspecifically captured by the programmer.

Gromitt

Well, what can we say, we are not the bank, don't work for the bank, and transfer work for us (must say though, not tried to move my entire regular saver, that would lose me a lot of interest).

So your best bet is to ring the bank and talk to them. Maybe even use Skype - I use that regularly to keep in touch with the office when I'm on a business trip.

rockitup

squigglepop wrote: »

As I explained, my latest attempt was from a UK based PC via a VPN tunnel but are you trying to tell me that Nationwide is no good for people like me who travel a lot? Seriously? In 2012?

I use Nationwide while living abroad for some years and have had no problem transferring large amounts between accounts, and only once had to call when doing a few £20k debit card payments to my sharedealing account.

Like you I also use a VPN tunnel (Witopia) but they do seem to have one gateway (London) which does flag up on some banks blacklists. Instead I use the 256 bit Manchester gateway for the added security when banking or trading.

Nationwide also accept foreign addresses if you already have an account open from when living in UK so I don't think that just being abroad would cause a problem. As advised best just to give them a call, I use +44 1793 656789 when calling from abroad. Saves on the costs of some Non-regional numbers.

Let us know how you get on, just it case it is something we need to be aware of if logging on from overseas is now going to cause problems. My most recent large transfers were made just under 3 months ago.