Proof of International attempted delivery is sufficient to win paypal case?

porto_bello

Hi,

I recently bought an item for £45 from an eBay business seller in China, but the item was nothing like that shown or described. The seller agreed to refund without question, so long as I returned the item.

I sent it back via International signed for (I'm aware that China does not show signatures on-line, though it does show delivery completion on RM tracking). The seller says the item has not been returned, but the tracking ID shows the following:

"A delivery was attempted for your item with reference XX012345678GB in CHINA before 08:50 on 04/10/12"

"If redelivery or collection is unsuccessful, the item will be returned to the UK"

I have again written to the seller via an eBay message, uploading the original tracking receipt (showing their return address) and a screen print, showing the unsuccessful delivery in China.

My question is:

I have until 10th October to launch a paypal claim. If I don't get a reply from the seller, or they keep stalling, is the above evidence enough (International tracking and attempted delivery) to win the paypal dispute?

porto_bello

I bit the bullet and phoned eBay for advice, which admittedly which hasn't always been appropriate and on the odd occasion, plain wrong.

But in this case, I'm confidently told that since I've got a tracking number to China and on-line Royal Mail confirmation of attempted delivery by China Post, back to the seller's address, this is undoubtedly enough evidence for me to win a case, should the seller continue to fail to fully refund.

theonlywayisup

13.6! How is the Claim resolved?

Once a Dispute has been escalated to a Claim, PayPal will make a final decision in favour of the buyer or the Payment Recipient. You may be asked to provide receipts, third party evaluations, police reports, or any other information or documents reasonably required by PayPal to investigate the Claim. PayPal retains full discretion to make a final decision in favour of the buyer or the Payment Recipient based on any criteria PayPal deems appropriate. In the event that PayPal makes a final decision in favour of the buyer or Payment Recipient, each party must comply with PayPal’s decision. PayPal may require the buyer to post an item back to the Payment Recipient that the buyer claims is Significantly Not as Described (at the buyer’s expense), and PayPal may require a Payment Recipient to accept the item back and refund the buyer the full purchase price plus original postage costs. If a Payment Recipient refuses to accept the item, PayPal may award the Claim in favour of the buyer, provided the buyer has provided satisfactory evidence to PayPal that the item was sent to the Payment Recipient. In the event a Payment Recipient loses a Claim, the Payment Recipient will not receive a refund on his or her PayPal or eBay fees associated with the transaction. If you lose a Significantly Not as Described Claim because the item you sold is counterfeit, you will be required to provide a full refund to the buyer and you will not receive the item back (it may be destroyed).

Section 13 covers you as you have evidence it has been sent to the seller in both your tracking and via your cop. I would ring PayPal and they should close it in your favour.

Crowqueen

Yes, it is. At least eBay CS have told you the right answer for once.

Good luck .