Recorded phone conversation with Argos

umka

Do we have a right to protect ourselves when we cannot get a service or item we paid for? When customer services play games with us and we don't know how to prove what they did say to us?
I found the way to protect myself against their endless lies and have an evidence on my hands and it is does not matter to how many people I talk to. I record all my phone conversations on my record machine. Many mobile phones have it or you can buy a recorder in electronic shops.
Later I use it for writing complain or at any time to check what exactly they were saying to me over the phone. They breach many of our rights and give a wrong information.
If you are going to use your recorder you should inform a person you are going o talk to that you are recording your conversation. But as I found that afterwards you will discover that actually you have not got any answer on your question certainly. OR you will be able to squeeze out of them the exact info. Look at what do you need first. On the other side, who will show their bad side "front of the camera"? SO, I DO RECORD (without telling them) if I see that they cannot stop to play their dirty games.
On my opinion they are easily siting in their customer services while wasting our time and money and we should have our recorders ready at least to have a chance to prove what the rubbish they were saying to us over the phone. :A

s_b

do you advise them you are recording?
its an offence punishable by stoning to death otherwise isnt it?

bod1467

Anyone can record their own calls as much as they like, AS LONG AS IT IS FOR THEIR OWN USE/RECORDS ONLY. They are only on dodgy ground if they then make the recordings available to others.

powerful_Rogue

bod1467 wrote: »

Anyone can record their own calls as much as they like, AS LONG AS IT IS FOR THEIR OWN USE/RECORDS ONLY. They are only on dodgy ground if they then make the recordings available to others.

Back this up for me?

Guardsman

I just talk to them nicely and in return they tend to be quite helpful.
You seem to think that everybody is out to get you.

unholyangel

powerful_Rogue wrote: »

Back this up for me?

Can I record telephone conversations on my home phone?

Yes. The relevant law, RIPA, does not prohibit individuals from recording their own communications provided that the recording is for their own use. Recording or monitoring are only prohibited where some of the contents of the communication - which can be a phone conversation or an e-mail - are made available to a third party, i.e. someone who was neither the caller or sender nor the intended recipient of the original communication. For further information see the Home Office website where RIPA is posted.

Do I have to let people know that I intend to record their telephone conversations with me?

No, provided you are not intending to make the contents of the communication available to a third party. If you are you will need the consent of the person you are recording.

wealdroam

powerful_Rogue wrote: »

Back this up for me?

Took me about two minutes on google to find your answer.

On the Ofcom website it says...

[FONT=Arial, Helvetica, sans-serif]Can I record telephone conversations on my home phone?

Yes. The relevant law, RIPA, does not prohibit individuals from recording their own communications provided that the recording is for their own use. Recording or monitoring are only prohibited where some of the contents of the communication - which can be a phone conversation or an e-mail - are made available to a third party, ie someone who was neither the caller or sender nor the intended recipient of the original communication.[/FONT]

It goes on to say...

[FONT=Arial, Helvetica, sans-serif]Do I have to let people know that I intend to record their telephone conversations with me?
[/FONT]
[FONT=Arial, Helvetica, sans-serif] No, provided you are not intending to make the contents of the communication available to a third party.[/FONT]

There are other links on that webpage which may help you further.

Oops... too slow typing again.

halibut2209

To be fair, wealdroam, your post was prettier.

skivenov

Pretty sure when you phone them up it says something like "Your call may be recorded..." never says by which side, so I'll take that as an answer.

British Gas phoned me up once and I told them I was recording the call. They told me I couldn't do that. I said "but I'm sure you're recording it". Their answer of "we're a call centre, we're allowed to and you should expect it when you phone us" didn't get far when I pointed out she phoned me.

Lifeforms

So what happens if your call that you recorded just for yourself inadvertently needs to be released to a 3rd party after the fact?

As in getting no where, being told lies, then you find out later etc, want to put in a complaint, use it as proof in a case etc.

Does it instantly become inadmissible because you didn't inform it was being recorded during the call?

bod1467

I believe you can make a transcript of the call and use that as evidence, just not the call itself. If it ever got to court proceedings then I also believe the judge can legally listen to the recording.