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Paypal refund help please!
dazedandconfused_123
Posts: 180 Forumite
Hi Everyone :wave:
Hope you can help me
I sold an item on Ebay in July and posted it straight off by Collect+ (label from Ebay) To cut a long story short it wasn't delivered, and it took Collect+ this long to investigate and allow me to make a claim on behalf of the buyer.
Due to the timescales he wasn't able to open an Ebay case and I withdrew the money from paypal in good faith before he reported it not delivered.
So now Collect+ have finally (!!) sent me a refund chq and I want to send money to the buyer-because of the time and me withdrawing money the "refund option" is not shown-so does anyone know what I do now?
Thanks for your help!
Hope you can help me
I sold an item on Ebay in July and posted it straight off by Collect+ (label from Ebay) To cut a long story short it wasn't delivered, and it took Collect+ this long to investigate and allow me to make a claim on behalf of the buyer.
Due to the timescales he wasn't able to open an Ebay case and I withdrew the money from paypal in good faith before he reported it not delivered.
So now Collect+ have finally (!!) sent me a refund chq and I want to send money to the buyer-because of the time and me withdrawing money the "refund option" is not shown-so does anyone know what I do now?
Thanks for your help!
Thanks to all posters for your never ending help and support
:beer:
0
Comments
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Sorry, have I misunderstood? Your buyer has been foolish enough to wait for you to get your refund from collect +?
All you can do now is send the refund quickly as a paypal gift to the buyer with abject apologies for the delay.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0
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