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Compensation from NPOWER
trinidadone
Posts: 3,356 Forumite
in Energy
Hello all, I moved into a lovely place in East Dulwhich a few months back, and noticed there was pre-credit meters in the property (the ones which have a key/or card to charge).
After switching my current supply to NPOWER (i was with them in my previous property), I asked customer service to switch the meters over to normal credit meters. after two missed appointments to switch the meters, and three months later, the meters are now switched. i complained about the missed appointments and was given twenty quid each. also spoke to a lovely lady in pre credit section for gas called Linda. customers who use pre-credit meters are charged a higher amount for electric and gas, to cover the costs of this service. i complained to Linda, and she told me, I had paid £13.00 more over the three months. without warning, she said she would round the figure to £20.00 as a gesture of goodwill. I am still waiting on the team leader from the electric side to ring me.
NPOWER dont respond to complaints well. I emailed a complaint, received a call a few days later from someone in the complaints section, never heard from him again, how strange, i was not nasty to him!!
Anyone else had problems like this with Npower? is npower cheaper than others??
After switching my current supply to NPOWER (i was with them in my previous property), I asked customer service to switch the meters over to normal credit meters. after two missed appointments to switch the meters, and three months later, the meters are now switched. i complained about the missed appointments and was given twenty quid each. also spoke to a lovely lady in pre credit section for gas called Linda. customers who use pre-credit meters are charged a higher amount for electric and gas, to cover the costs of this service. i complained to Linda, and she told me, I had paid £13.00 more over the three months. without warning, she said she would round the figure to £20.00 as a gesture of goodwill. I am still waiting on the team leader from the electric side to ring me.
NPOWER dont respond to complaints well. I emailed a complaint, received a call a few days later from someone in the complaints section, never heard from him again, how strange, i was not nasty to him!!Anyone else had problems like this with Npower? is npower cheaper than others??
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Comments
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I don't understand. You have received £20 + £20 + £7 in compensation and you are still not happy?0
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