How long to give seller to respond?

Splashy

I bought my OH a book from eBay that was described as being In Very Good Condition. On receiving the book we realised that half the pages were missing :eek: and what was left couldn't be described as VGC (I bear in mind it is 30yrs old)

I have emailed the seller to raise my concerns, but how long should I wait before escalating?

I am not sure how to proceed really - the book was 99p, postage £1.95 (though £1.40 to send). I am kind of thinking even if I was to send it back, by the time I have sent it tracked I will be so significantly out of pocket that it almost doesn't seem worth it

It's amazing what some sellers try to do - his feedback was reasonably ok, nothing that raised alarm bells anyway

Thanks

GregtheHammer

How long ago did you email the seller? I would wait 24 hours in fairness.

If you open a SNAD you will have to send it back at your own expense.

For the money involved if I was the seller I would just refund & be done with it.

starrybee

I would probably wait 24 hours as well. If they don't agree to refund immediately, I probably wouldn't bother opening a case/sending it back as the cost to return wouldn't be worth it, so just leave appropriate feedback with low stars for description and communication.

funkymonkey66

I would send a second email chasing a response just in case they missed the first one. Not really worth opening a case but just leave feedback re lack of communication etc

hiccup123

i have bought over 300 books over the last 4 years on ebay and out of those books about 10 were not as described. each time i emailed the seller and they refunded and never asked for the book back....the books never cost too much. Usually 99p - 2.50. So hopefully your seller should refund too and tell you to keep or bin the book.

if you open a case then you will need to send it back tracked which will cost you more than you paid. so wait for seller to respond. if they are not helpful then i would leave negative and mention pages were missing. this won't be good for the seller.

Give the seller a couple od=f days then try emailing again saying you are really unhappy with lack of response

Splashy

Thanks all - it hasn't quite been the 24hrs yet. I think sending a 2nd email if no response is the way forwards and then go from there - I really don't want to be sending it back for the amount of money involved.

I will have to think carefully about the 2nd email I don't want to say anything that may be misconstruded as feedback extortion

Splashy

He's got back to me saying that he will sort a refund out at the weekend so fingers crossed it will all get sorted
and then we can start the hunt/wait for a replacement